Difference between revisions of "ATC/Current/AdminGuide/Get Started GenesysEngage-cloud"

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Revision as of 13:19, August 26, 2020

This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.

Genesys Engage cloud-based customers should complete these initial tasks in order to use Genesys Predictive Engagement.

Overview

  1. Prepare your tenant.
  2. Fulfill prerequisites for Genesys Engage Cloud Deployments.
  3. Configure permissions and routing logic.
  4. Log in to Altocloud.
  5. Create segments
  6. Create outcomes.
  7. Monitor web activity with LiveNow.
  8. Configure your web pages.
  9. Build actions.
  10. Build action maps.
  11. Receive chats in Agent Desktop.

For more information

Retrieved from "https://all.docs.genesys.com/ATC/Current/AdminGuide/Get_Started_GenesysEngage-cloud (2025-06-19 15:17:07)"
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