Difference between revisions of "ATC/Current/AdminGuide/Outcomes"
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|Section={{Section | |Section={{Section | ||
|sectionHeading=About outcomes | |sectionHeading=About outcomes | ||
+ | |anchor= | ||
|alignment=Vertical | |alignment=Vertical | ||
+ | |Media= | ||
+ | |image= | ||
|structuredtext=In order for {{MINTYDOCSPRODUCT}} to assist your customers in achieving your business goals, you must first define each business goal as an {{GlossaryTooltip|term=outcome}} in {{MINTYDOCSPRODUCT}}. Every night, {{MINTYDOCSPRODUCT}} analyzes the customer activity from that day. Based on this analysis, {{MINTYDOCSPRODUCT}} learns how to use your action maps to steer future customers towards your business outcomes. | |structuredtext=In order for {{MINTYDOCSPRODUCT}} to assist your customers in achieving your business goals, you must first define each business goal as an {{GlossaryTooltip|term=outcome}} in {{MINTYDOCSPRODUCT}}. Every night, {{MINTYDOCSPRODUCT}} analyzes the customer activity from that day. Based on this analysis, {{MINTYDOCSPRODUCT}} learns how to use your action maps to steer future customers towards your business outcomes. | ||
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* Outcomes can also represent negative behaviors: things that you want your customers '''not''' to do. | * Outcomes can also represent negative behaviors: things that you want your customers '''not''' to do. | ||
|2}} | |2}} | ||
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+ | |FAQHeading= | ||
|Status=No | |Status=No | ||
}}{{Section | }}{{Section | ||
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#To search for an outcome, start typing its name in the '''Search''' box. Search is case-insensitive. | #To search for an outcome, start typing its name in the '''Search''' box. Search is case-insensitive. | ||
#To sort the list, click the '''Ascending'''/'''Descending''' buttons in '''Name''' or '''Updated''' column headings. | #To sort the list, click the '''Ascending'''/'''Descending''' buttons in '''Name''' or '''Updated''' column headings. | ||
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|Status=No | |Status=No | ||
}}{{Section | }}{{Section | ||
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#Click '''Create Outcome'''. | #Click '''Create Outcome'''. | ||
#Use a descriptive name. | #Use a descriptive name. | ||
− | #Define at least one outcome {{Link-SomewhereInThisVersion|manual=AdminGuide|topic= | + | #Define at least one outcome {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_attributes|display text=attribute}}: |
#*Example: '''pageUrl equals <nowiki>http://my-site/complete/purchase</nowiki>''' | #*Example: '''pageUrl equals <nowiki>http://my-site/complete/purchase</nowiki>''' | ||
#*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Operators|display text=Available operators}} | #*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Operators|display text=Available operators}} | ||
#Click '''Save and close'''. | #Click '''Save and close'''. | ||
{{NoteFormat|You can specify as many visitor attributes and visitor journey conditions as you want. You must specify at least one.|1}} | {{NoteFormat|You can specify as many visitor attributes and visitor journey conditions as you want. You must specify at least one.|1}} | ||
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|Status=No | |Status=No | ||
}}{{Section | }}{{Section | ||
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If you {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=VisitorAttsJourney#Edit|display text=edit any of the conditions for the outcome,}} be sure to click the '''checkmark''' for each changed condition before you save the outcome. }} | If you {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=VisitorAttsJourney#Edit|display text=edit any of the conditions for the outcome,}} be sure to click the '''checkmark''' for each changed condition before you save the outcome. }} | ||
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|Status=No | |Status=No | ||
}}{{Section | }}{{Section | ||
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#Make any necessary changes. For more information, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes#CreateOutcome|display text=Create an outcome.}} | #Make any necessary changes. For more information, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes#CreateOutcome|display text=Create an outcome.}} | ||
#Click '''Save and close'''. | #Click '''Save and close'''. | ||
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+ | |FAQHeading= | ||
|Status=No | |Status=No | ||
}}{{Section | }}{{Section | ||
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{{NoteFormat|To permanently remove the segment, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes#Delete|display text=delete it}} instead.|2}} | {{NoteFormat|To permanently remove the segment, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes#Delete|display text=delete it}} instead.|2}} | ||
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|Status=No | |Status=No | ||
}}{{Section | }}{{Section | ||
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#Under options, click '''Delete'''. | #Under options, click '''Delete'''. | ||
#Click '''Yes'''. | #Click '''Yes'''. | ||
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+ | |FAQHeading= | ||
|Status=No | |Status=No | ||
}} | }} | ||
}} | }} |
Revision as of 13:30, June 10, 2020
Contents
Learn how to build the business goals you are trying to achieve. Later you build action maps that trigger based on the likelihood that a user will achieve an outcome and analyze users' progress against outcomes.
Prerequisites
- Configure the following permissions in PureCloud:
- Journey > Outcome > Add, Delete, Edit, and View permissions
About outcomes
In order for Genesys Predictive Engagement to assist your customers in achieving your business goals, you must first define each business goal as anNo results in Genesys Predictive Engagement. Every night, Genesys Predictive Engagement analyzes the customer activity from that day. Based on this analysis, Genesys Predictive Engagement learns how to use your action maps to steer future customers towards your business outcomes.
- The more outcomes you create, the better Genesys Predictive Engagement will be able to predict future outcome scores.
- Outcomes can also represent negative behaviors: things that you want your customers not to do.
Search for and view outcomes
- Click Admin.
- Under Altocloud, click Outcomes.
- To search for an outcome, start typing its name in the Search box. Search is case-insensitive.
- To sort the list, click the Ascending/Descending buttons in Name or Updated column headings.
Create an outcome
- Click Admin.
- Under Altocloud, click Outcomes.
- Click Create Outcome.
- Use a descriptive name.
- Define at least one outcome attribute:
- Example: pageUrl equals http://my-site/complete/purchase
- Available operators
- Click Save and close.
Duplicate an outcome
To simplify the process of creating a new outcome, duplicate an existing outcome.
- Click Admin.
- Under Altocloud, click Outcomes.
- Search for the outcome you want.
- Under options, click Duplicate.
- Update the outcome name.
- Update conditions as necessary.
- Make any other changes. For more information, see Create an outcome.
- Click Save and close.
Edit an outcome
- Click Admin.
- Under Altocloud, click Outcomes.
- Search for the outcome you want.
- Under options, click Edit.
- Make any necessary changes. For more information, see Create an outcome.
- Click Save and close.
Activate or deactivate an outcome
When you create an outcome, it is automatically activated. This means it is ready to use on your site.
To determine when an outcome becomes available, use the Active switch, which appears at the bottom of the page when you create or edit an outcome.
Delete an outcome
- Click Admin.
- Under Altocloud, click Outcomes.
- Search for the outcome you want.
- Under options, click Delete.
- Click Yes.