Difference between revisions of "ATC/Current/AdminGuide/Chat offers"

From Genesys Documentation
Jump to: navigation, search
(Published)
(Published)
Line 43: Line 43:
 
|gif=No
 
|gif=No
 
|structuredtext=Specify the questions that the chat window asks the customer. If the customer must respond to a question before proceeding with the chat, select '''Required'''.
 
|structuredtext=Specify the questions that the chat window asks the customer. If the customer must respond to a question before proceeding with the chat, select '''Required'''.
−
|fullwidth=No
 
−
|Status=No
 
−
}}{{Section
 
−
|sectionHeading=Route chats to a target
 
−
|Type=Structured
 
−
|anchor=RouteTeam
 
−
|alignment=Horizontal
 
−
|image=RouteToTeamEWT.png
 
−
|gif=No
 
−
|structuredtext=# From the list, click the team of agents that should address chats from this action map. Each team corresponds to a queue in your contact center.
 
−
# To ensure that {{MINTYDOCSPRODUCT}} presents the chat '''only''' if agents are available to engage with the customer, turn on the '''Route if agents available''' button.
 
−
 
−
{{NoteFormat|
 
−
* If you do not select a target, {{MINTYDOCSPRODUCT}} sends all chats from this action map to a default or general queue.
 
−
* If you do not turn on the '''Route if agents available''' button, {{MINTYDOCSPRODUCT}} sends the chat to the team you select regardless of whether an agent in the team is available or not.
 
−
|1}}
 
 
|fullwidth=No
 
|fullwidth=No
 
|Status=No
 
|Status=No
 
}}
 
}}
 
}}
 
}}

Revision as of 18:53, June 7, 2019

This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.

Web chats present current promotions or important announcements to customers via simple chat windows.

Prerequisites

About WebChats

A Web chat engages your customers through a standard chat window that proactively appears while they are on your website.

Offer text

Specify the text that appears when the offer appears:

  • Title text: This text appears in the title bar of the chat.
  • Offer text: This text invites the customer to chat.
  • Confirm button: This text appears on the button that accepts the chat offer.
  • Decline button: This text appears on the button that declines the chat offer.
For information on how to further customize the appearance of the chat offer, see Web chat.

Questions

Specify the questions that the chat window asks the customer. If the customer must respond to a question before proceeding with the chat, select Required.
Retrieved from "https://all.docs.genesys.com/ATC/Current/AdminGuide/Chat_offers (2024-07-28 05:20:58)"
Comments or questions about this documentation? Contact us for support!