Difference between revisions of "ATC/Current/AdminGuide/Get Started PureEngage Cloud"
From Genesys Documentation
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|structuredtext=# As a customer, evaluate your interest in Altocloud service for predictive engagement. Reach out to your Genesys account team to discuss terms and conditions prior to making a purchase decision. | |structuredtext=# As a customer, evaluate your interest in Altocloud service for predictive engagement. Reach out to your Genesys account team to discuss terms and conditions prior to making a purchase decision. | ||
# With your Genesys account team, evaluate whether your Genesys Cloud environment has the necessary {{#mintydocs_link:topic=ATC/PureEngageCloudPrereqs|standalone|link text=PureEngage Cloud prerequisites.}}<br /> | # With your Genesys account team, evaluate whether your Genesys Cloud environment has the necessary {{#mintydocs_link:topic=ATC/PureEngageCloudPrereqs|standalone|link text=PureEngage Cloud prerequisites.}}<br /> | ||
| + | # Obtain a PureCloud 3 license. | ||
# With your Genesys project team, enable Genesys Altocloud functionality on your tenant. | # With your Genesys project team, enable Genesys Altocloud functionality on your tenant. | ||
# You receive: | # You receive: | ||
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|gif=No | |gif=No | ||
|structuredtext=Where does the region info come from (in an email?) | |structuredtext=Where does the region info come from (in an email?) | ||
| + | |||
| + | |||
| + | In step 3, do we want to link to the corporate pricing guide:<meta charset="utf-8"><a href="https://www.genesys.com/platform/purecloud/purecloud-pricing">https://www.genesys.com/platform/purecloud/purecloud-pricing</a> | ||
|fullwidth=No | |fullwidth=No | ||
|Status=Yes | |Status=Yes | ||
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|Type=Unstructured | |Type=Unstructured | ||
|freetext=Work with your Genesys project team to: | |freetext=Work with your Genesys project team to: | ||
| − | # Configure necessary permissions for agents to access the {{MINTYDOCSPRODUCT}} journey dashboards within Agent Desktop. Permissions can be set globally for the entire agent population, for an agent group, or for individual agents. | + | # Configure necessary PureCloud permissions for administrators. For more information see [https://help.mypurecloud.com/articles/altocloud-permissions-overview/ Altocloud permissions overview.] |
| + | # Configure necessary PureCloud permissions for agents to access the {{MINTYDOCSPRODUCT}} journey dashboards within Agent Desktop. Permissions can be set globally for the entire agent population, for an agent group, or for individual agents. For more information see [https://help.mypurecloud.com/articles/altocloud-permissions-overview/ Altocloud permissions overview.] | ||
# Define the appropriate routing logic for chats that {{MINTYDOCSPRODUCT}} proactively triggers. | # Define the appropriate routing logic for chats that {{MINTYDOCSPRODUCT}} proactively triggers. | ||
# If this is the first time you have configured Web Chat with Genesys Widgets, request the corresponding API key to use the Chat API (Advanced Chat v3). You will need this later for the initial provisioning of Widgets on your website. | # If this is the first time you have configured Web Chat with Genesys Widgets, request the corresponding API key to use the Chat API (Advanced Chat v3). You will need this later for the initial provisioning of Widgets on your website. | ||
Revision as of 19:41, May 17, 2019
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Contents
PureEngage cloud-based customers should complete these initial tasks in order to use Genesys Predictive Engagement.
1. Prepare your tenant
- As a customer, evaluate your interest in Altocloud service for predictive engagement. Reach out to your Genesys account team to discuss terms and conditions prior to making a purchase decision.
- With your Genesys account team, evaluate whether your Genesys Cloud environment has the necessary PureEngage Cloud prerequisites.
- Obtain a PureCloud 3 license.
- With your Genesys project team, enable Genesys Altocloud functionality on your tenant.
- You receive:
- A reference to the region where Altocloud is accessible. For more information on using regions to consume API information, see the Region Authentication table.
- An email containing instructions and credentials on how to connect into Genesys Cloud UI to define business logic, configure integrations, and query analytical dashboards.
2. Configure permissions and routing logic
3. Log in to Altocloud
- In your Cloud portal, click the Altocloud tile.
4. Configure journey shaping settings
5. Configure your web pages
6. Use Live Now
7. Create engagement logic
- Configure action maps to engage with your website visitors.
8. Receive chats in Agent Desktop
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