Prerequisites for PureEngage Cloud Deployments

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Altocloud has specific prerequisites for PureEngage Cloud deployments.

Genesys prerequisites

The following table shows the minimum versions of the Genesys components that are required for use with Altocloud.

PureEngage customers who intend to use Altocloud should ensure that their Cloud tenant has been updated to the latest 9.0 versions of the following components. For more information, please contact your Genesys Account Manager.

Genesys Component Version Notes
Genesys Widgets 9.0 minimum
Digital Channels 9.0 minimum

Note: Requires an Advanced Chat license.

Agent Desktop 9.0  
Designer 9.0  
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