Difference between revisions of "ATC/Current/AdminGuide/Operators"

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|Standalone=No
 
|Standalone=No
 
|DisplayName=Operators
 
|DisplayName=Operators
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|Platform=PureEngage, PureConnect, PureCloud
 
 
|TocName=Operators
 
|TocName=Operators
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|Context={{LimitedAvailability}}Learn about the types of operators that you can use to {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Build_attributes|display text=create attributes}}.
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 +
<br />
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|Dimension=Segments, Outcomes, ActionMaps
 
|ComingSoon=No
 
|ComingSoon=No
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|Context=All conditions require an operator.
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|Platform=PureConnect, GenesysCloud, GenesysEngage-cloud
 
|Section={{Section
 
|Section={{Section
 
|sectionHeading=Types of operators
 
|sectionHeading=Types of operators
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|Type=Structured
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|anchor=TypesOperators
 
|alignment=Vertical
 
|alignment=Vertical
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|gif=No
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|structuredtext=When you define expressions for segments, outcomes, and action maps, use the operators in the following table.{{NoteFormat|
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|structuredtext={{{!}} class="wikitable"
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* Expressions are not case-sensitive.
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* Separate a list of values with commas
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* Available operators depend on the object type that you are configuring. |2}}
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{{{!}} class="wikitable"
 
{{!}}-
 
{{!}}-
 
{{!}}{{!}}'''Operator'''
 
{{!}}{{!}}'''Operator'''
 
{{!}}{{!}}'''Description'''
 
{{!}}{{!}}'''Description'''
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{{!}}{{!}}'''Example'''
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{{!}}-
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{{!}}contains all
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{{!}}Contains all the characters that you specify.
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{{!}}-
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{{!}}contains any
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{{!}}Contains one or more characters that you specify.
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{{!}}-
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{{!}}does not contain all
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{{!}}Doesn't contain all the characters that you specify.
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{{!}}-
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{{!}}does not contain any
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{{!}}Doesn't contain any of the characters that you specify.
 
{{!}}-
 
{{!}}-
 
{{!}}{{!}}equals
 
{{!}}{{!}}equals
−
{{!}}{{!}}Finds alphanumeric values that exactly match the attributes in the expression.
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{{!}}{{!}}Matches the characters that you specify exactly, including case.
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{{!}}{{!}}Browser version equals 6.5
 
 
{{!}}-
 
{{!}}-
 
{{!}}{{!}}not equals
 
{{!}}{{!}}not equals
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{{!}}{{!}}Finds alphanumeric values that do not exactly match the attributes in the expression.
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{{!}}{{!}}Does not match the characters exactly as you specify.
−
{{!}}{{!}}Browser version does not equal 7.0
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{{!}}-
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{{!}}greater than
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{{!}}Attribute is greater than the numeric value that you specify.
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{{!}}-
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{{!}}greater than or equal
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{{!}}Attribute is greater than or equal to the numeric value that you specify.
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{{!}}-
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{{!}}less than
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{{!}}Attribute is less than the numeric value that you specify.
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{{!}}-
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{{!}}less than or equal
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{{!}}Attribute is less than or equal to the numeric value that you specify.
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{{!}}-
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{{!}}{{!}}starts with
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{{!}}{{!}}Starts with the character or characters that you specify.
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{{!}}-
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{{!}}{{!}}ends with
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{{!}}{{!}}Ends with the character or characters that you specify.
 
{{!}}-
 
{{!}}-
−
{{!}}{{!}}like
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{{!}}like
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{{!}}{{!}}Finds alphanumeric values that match the attributes in the expression.
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{{!}}Contains one or more characters that you specify.{{NoteFormat|Applicable if the custom events feature toggle is false.|}}
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{{!}}{{!}}Browser like Chrome
 
 
{{!}}-
 
{{!}}-
−
{{!}}{{!}}not like
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{{!}}not like
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{{!}}{{!}}Finds alphanumeric values that do not match the attributes in the expression.<br />
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{{!}}Doesn't contain any of the characters that you specify.{{NoteFormat|Applicable if the custom events feature toggle is false.|}}
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{{!}}{{!}}Browser not like Safari
 
 
{{!}}}
 
{{!}}}
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|fullwidth=Yes
 
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|structuredtextwide={{NoteFormat|To match alphanumeric characters, you can use either the equals/not equals or the like/not like operators. Consider how precise you need your matching to be.
 
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* Use '''equals'''/'''not equals''' when you want to match exactly what you enter here. For example, use '''equals''' when you want to match the URL of your home page.
 
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* Use '''like''' when you want to match non-numeric entries that are similar, but not identical, to what you specify. {{MINTYDOCSPRODUCT}} finds values that contain the the complete set of characters you specify. For example, "like auto" matches "automobile," "automatic," and "Automaton."
 
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* Use '''not like''' when you want to find non-numeric entries that do not contain the complete set of characters you specify. For example, "not like auto" matches "life," "Additional," and "car."
 
−
}}
 
 
|Status=No
 
|Status=No
 
}}
 
}}
 
}}
 
}}

Latest revision as of 07:00, June 7, 2022

This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.

Limited Availability Learn about the types of operators that you can use to create attributes.


Types of operators

When you define expressions for segments, outcomes, and action maps, use the operators in the following table.
Tip
  • Expressions are not case-sensitive.
  • Separate a list of values with commas
  • Available operators depend on the object type that you are configuring.
Operator Description
contains all Contains all the characters that you specify.
contains any Contains one or more characters that you specify.
does not contain all Doesn't contain all the characters that you specify.
does not contain any Doesn't contain any of the characters that you specify.
equals Matches the characters that you specify exactly, including case.
not equals Does not match the characters exactly as you specify.
greater than Attribute is greater than the numeric value that you specify.
greater than or equal Attribute is greater than or equal to the numeric value that you specify.
less than Attribute is less than the numeric value that you specify.
less than or equal Attribute is less than or equal to the numeric value that you specify.
starts with Starts with the character or characters that you specify.
ends with Ends with the character or characters that you specify.
like Contains one or more characters that you specify.
Important
Applicable if the custom events feature toggle is false.
not like Doesn't contain any of the characters that you specify.
Important
Applicable if the custom events feature toggle is false.
Retrieved from "https://all.docs.genesys.com/ATC/Current/AdminGuide/Operators (2024-10-19 20:08:00)"
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