When you define expressions for segments, outcomes, and action maps, use the operators in the following table.
  • Expressions are not case-sensitive.
  • Available operators depend on the object type that you configure.
Operator Description Example
contains all Contains all the words that you specify. Separate a list of values with commas.

welcome,insurance,page
contains any Contains one or more words that you specify. Separate a list of values with commas.

insurance,car,plan
does not contain all Does not contain all the words that you specify. Separate a list of values with commas.

bank,tax,account
does not contain any Does not contain any of the words that you specify. Separate a list of values with commas.

bank,health,life
equals Exactly matches the words that you specify, including case. Can be string or Boolean.

String example: hello
Boolean example: true
not equals Does not match the words exactly as you specify. Can be string or Boolean.

String example: hello
Boolean example: true
greater than Attribute is greater than the numeric value that you specify. 10
greater than or equal Attribute is greater than or equal to the numeric value that you specify. 5
less than Attribute is less than the numeric value that you specify. 100
less than or equal Attribute is less than or equal to the numeric value that you specify. 34
starts with Starts with the character or characters that you specify. www.genesys.com
ends with Ends with the character or characters that you specify. checkout