Difference between revisions of "ATC/Current/AdminGuide/Create messaging offer"
From Genesys Documentation
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|image=GPE_MessagingActionMap.png | |image=GPE_MessagingActionMap.png | ||
| − | |structuredtext=To offer web messaging on your website, create an action map for it. The action map defines the conditions that trigger the web messaging offer. | + | |structuredtext=To offer web messaging on your website, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps|display text=create an action map}} for it. The action map defines the conditions that trigger the web messaging offer. |
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| + | Note the following: | ||
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| + | *If there is an active web messaging conversation, no other web messaging action maps trigger. | ||
| + | *If an action map triggers during a web session, it does not trigger again during that session. However, another action map could trigger, depending on your {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Override_frequency_capping|display text=frequency capping settings}}. | ||
| + | *If an action map triggers in one session and the visitor rejects it, it can trigger again in subsequent sessions if it qualifies. | ||
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| − | |image= | + | |image=WebMessagingAction.png |
| + | |AltText=Select the web messaging action. | ||
| + | |structuredtext=Select the web messaging action and then click '''Finish'''. | ||
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Revision as of 11:53, May 18, 2021
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Feature coming soon!Learn how to create a web messaging offer for your website.
Create an action map to offer web messaging
To offer web messaging on your website, create an action map for it. The action map defines the conditions that trigger the web messaging offer.
Note the following:
- If there is an active web messaging conversation, no other web messaging action maps trigger.
- If an action map triggers during a web session, it does not trigger again during that session. However, another action map could trigger, depending on your frequency capping settings.
- If an action map triggers in one session and the visitor rejects it, it can trigger again in subsequent sessions if it qualifies.
Select the web messaging action
Select the web messaging action and then click Finish.
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