Difference between revisions of "ATC/Current/AdminGuide/About outcomes"
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| − | |Context= | + | |Context={{MINTYDOCSPRODUCT}} uses AI-powered machine learning to predict the probability of visitors achieving your unique business outcomes. |
|TSSection={{TSSection | |TSSection={{TSSection | ||
|sectionheading=Outcome score prediction | |sectionheading=Outcome score prediction | ||
| − | |description=When | + | |description=When visitors come to your website, {{MINTYDOCSPRODUCT}} tracks how they navigate your website and complete web-based forms. {{MINTYDOCSPRODUCT}} uses AI and machine learning to analyze the traffic on your website to identify patterns of behavior. Based on these patterns, {{MINTYDOCSPRODUCT}} determines the probability, or likelihood of a visitor completing an outcome. |
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|sectionheading=Attribute and operators | |sectionheading=Attribute and operators | ||
| − | |description=When you create an outcome, you specify the conditions that make it possible. To specify the conditions, | + | |description=When you create an outcome, you specify the conditions that make it possible. To specify the conditions, define an expression that includes an attribute and an operator. |
|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_attributes}} | |relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_attributes}} | ||
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Operators}} | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Operators}} | ||
}}{{TSSection | }}{{TSSection | ||
|sectionheading=Use outcomes in an action map | |sectionheading=Use outcomes in an action map | ||
| − | |description=After you | + | |description=After you create an outcome, you can configure an action map to trigger based on the probability of a visitor achieving it. |
|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps|anchor=Create|display text=Create an action map}} | |relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps|anchor=Create|display text=Create an action map}} | ||
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Outcome_probabilities}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Outcome_probabilities}} | ||
Revision as of 18:51, December 17, 2020
Genesys Predictive Engagement uses AI-powered machine learning to predict the probability of visitors achieving your unique business outcomes.
Contents
Outcome score prediction
When visitors come to your website, Genesys Predictive Engagement tracks how they navigate your website and complete web-based forms. Genesys Predictive Engagement uses AI and machine learning to analyze the traffic on your website to identify patterns of behavior. Based on these patterns, Genesys Predictive Engagement determines the probability, or likelihood of a visitor completing an outcome.
Create outcomes
To allow Genesys Predictive Engagement to predict visitor behavior, define your business goals asNo resultss.
Attribute and operators
When you create an outcome, you specify the conditions that make it possible. To specify the conditions, define an expression that includes an attribute and an operator.
Use outcomes in an action map
After you create an outcome, you can configure an action map to trigger based on the probability of a visitor achieving it.
- Create an action map
- [[ATC/Current/AdminGuide/Outcome_probabilities|]]
View outcome scores
You can see the outcome scores for users changing in real time in Live Now.