ATC/Current/AdminGuide/Visitor Activity

Learn how to view usage data for your website.

Prerequisites

• Configure the following permissions in Genesys Cloud:
  • Journey > Report > View

About the Visitor Activity report

The Visitor Activity report shows the number of visitors on your website during a given time period. It allows you to track usage trends and to see the number of visitors at specific times. You can filter results by segments and outcomes. For more information about the availability of data in this report, see About analytics data.

View the Visitor Activity report

In Admin in Genesys Cloud, open the Visitor Activity Report.

Configure the Visitor Activity report

1. To select the time period for the report, click the Start and End boxes.
2. To indicate whether you want to see hourly or daily results, click the Granularity option. For more information, see Granularity.
3. Filter by segments and/or outcomes.

Filter by segments and outcomes

You can filter by any combination of segments and outcomes. You can select up to 5 segments and 5 outcomes.

1. Click Filters.
2. Expand the Segments and Outcomes lists.
3. Search for segments and outcomes by their names.
4. To select an item, select its checkbox.
5. To remove an item, click its X.

Important

You can select active segments that display to agents.

Filter by device category

Device categories include Desktop, Mobile, Tablet and Other.

1. Click Filters.
2. Under Visit Parameters in the Select parameter list, click Device.
3. In the Select sub-type list, click Category.
4. In the Select value box, do one of the following:
   • Click the category you want to filter by.
   • If you don't see the category you want, click Other.

Filter by device type

1. Click Filters.
2. Under Visit Parameters in the Select parameter list, click Device.
3. In the Select sub-type list, click Type.
4. In the Select value list, do one of the following:
   • If the device type that you want is in the list, click it.
   • To search for the device type, type the first few letters of its name (not case-sensitive) and then click it.
   • To specify a device type not in the list, click Other and then, in the Enter value box, type the device type (case-sensitive). For examples of device types, see Types of visitor attributes.
5. Click Filter.

See details

To see details, rest your mouse on a point on the report.

Export the Visitor Activity report

You can export a CSV (comma-separate value) file that contains the details of the Visitor Activity report.

1. Configure the report so that it displays the data that you want.
2. Click the report's menu.
3. Click Download CSV.
4. The system downloads the report to your local Downloads folder.

About time values in exported reports

When you export a Visitor Activity report, the name of the exported file includes from- and to- timestamps in the standard ISO-8601 format (mmhhddmmyyyy).

If you import the CSV file into Excel, use the following formula to convert the ISO-8601 time formatted-cell to the Date type:

=DATEVALUE(MID(A1,1,10))+TIMEVALUE(MID(A1,12,8))"

(A1 represents the cell location of the first ISO-8601 time formatted cell in the Excel worksheet.)