Difference between revisions of "ATC/Current/AdminGuide/Build attributes"

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Revision as of 10:41, October 13, 2020

This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.

Learn how to build the logic that identifies which users belong to specific segments, which users achieve specific outcomes, and when to trigger action maps.

Where you build attributes

You build attributes to specify when:

Add an attribute

  1. Click Add first attribute (when adding initial attribute) or Add next attribute (when adding subsequent attributes).
  2. Select the attribute.
  3. Select the operator.
  4. Select or specify the value.
  5. Click the checkmark to save your attribute.
  6. To add another attribute, click add next attribute.

Edit an attribute

  1. Click Edit next to the attribute.
  2. Make your changes.

Delete an attribute

When you choose to delete an attribute, Genesys Predictive Engagement deletes it immediately.
Retrieved from "https://all.docs.genesys.com/ATC/Current/AdminGuide/Build_attributes (2025-06-19 10:33:33)"
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