Difference between revisions of "ATC/Current/AdminGuide/Visitor Activity"

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{{NoteFormat|You can select {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#Activate|display text=active segments}} that are {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#DisplayAgents|display text=displayed to agents.}}}}
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# Click '''Filters'''.
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# Under '''Visit Parameters''' in the '''Select parameter''' list, select '''Device.'''
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# Under '''Visit Parameters''' in the '''Select parameter''' list, select '''Device.'''
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# In the '''Select sub-type''' list, select '''Type'''.
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# In the '''Enter value''' box, type what you want to filter by.  For examples of device types, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=AttributesVisitor#VisitorAttributeTypes|display text=Types of visitor attributes}}.
 
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Revision as of 09:55, July 29, 2019

This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.

Use the Visitor Activity report to track how visitors use your site.

Prerequisites

About the Visitor Activity report

The Visitor Activity report shows the number of visitors on your website during a given time period. It allows you to track usage trends and to see exact numbers of visitors at specific times. You can filter results by segments and outcomes. For more information about the availability of data in this report, see About analytics data.

View the Visitor Activity report

  1. Click Admin.
  2. Under Altocloud, click Visitor Activity Report.

Configure the Visitor Activity report

  1. To select the time period for the report, click the Start and End boxes.
  2. To indicate whether you want to see hourly or daily results, click the Granularity option. For more information, see Granularity.
  3. Filter by segments and/or outcomes.

Filter by segments and outcomes

You can filter by any combination of segments and outcomes. You can select up to 5 segments and 5 outcomes.

  1. Click Filters.
  2. Expand the Segments and Outcomes lists.
  3. Search for segments and outcomes by their names.
  4. To select an item, click its checkbox.
  5. To remove an item, click its X.
Important
You can select active segments that are displayed to agents.

Filter by device category

Device categories include Desktop, Mobile, Tablet and Other.

  1. Click Filters.
  2. Under Visit Parameters in the Select parameter list, select Device.
  3. In the Select sub-type list, select Category.
  4. In the Select value box, select what you want to filter by. Select Other to filter by a device type that is not already in the list.

Filter by device type

  1. Click Filters.
  2. Under Visit Parameters in the Select parameter list, select Device.
  3. In the Select sub-type list, select Type.
  4. In the Enter value box, type what you want to filter by. For examples of device types, see Types of visitor attributes.

See details

To see details, hover over a point on the report.

Export the Visitor Activity report

You can export a CSV (comma-separate value) file that contains the details of the Visitor Activity report.

  1. Configure the report so that it displays the data you want.
  2. Click the report's menu.
  3. Click Download CSV.
  4. The system downloads the report to your local Downloads folder.

About time values in exported reports

When you export a Visitor Activity report, the name of the exported file includes from- and to- timestamps in the standard ISO-8601 format (mmhhddmmyyyy).

If you import the CSV file into Excel, use the following formula to convert the ISO-8601 time formatted-cell to the Date type:

=DATEVALUE(MID(A1,1,10))+TIMEVALUE(MID(A1,12,8))"

(A1 represents the cell location of the first ISO-8601 time formatted cell in the Excel worksheet.)
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