Difference between revisions of "ATC/Current/AdminGuide/Visitor Activity"

Latest revision as of 21:28, November 9, 2021

This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.

About the Visitor Activity report

The Visitor Activity report shows the number of visitors on your website during a given time period. It allows you to track usage trends and to see the number of visitors at specific times. You can filter results by segments and outcomes. For more information about the availability of data in this report, see About analytics data.

View the Visitor Activity report

In Admin in Genesys Cloud CX, open the Visitor Activity Report.

Configure the Visitor Activity report

Select the date range for the report.
Specify whether you want to see hourly or daily results. For more information, see Granularity.

Filter by segments and outcomes

Feature coming soon: Customer segments

You can filter by any combination of session segments and outcomes. You cannot filter customer segments.

Search for segments and outcomes by their names.
Select up to five session segments and five outcomes to filter.
To remove an item, click its X.

Important

You can select active segments that display to agents. For more information about configuring these options, see Manage segments.

Filter by device category

You can filter the report by device categories.

Select "Device," "Category," and the device category to filter.
Filter the report .

Filter by device type

You can filter the report by device type.

Select "Device" and "Type."
Select the device type to filter:
- If the device type is in the list, click it.
- To search for the device type, type the first few letters of its name (not case-sensitive) and then click it.
- To specify a device type not in the list, select "Other" and then type the device type (case-sensitive) in the box. For examples of device types, see Types of visitor attributes.
Filter the report.

View report details

To view details, rest your mouse on a point on the report.

Export the Visitor Activity report

You can export details of the Visitor Activity report to a CSV (comma-separate value) file.

Configure the report so that it displays the data that you want.
Download the report. The system downloads the report to your local Downloads folder.

About time values in exported reports

When you export a Visitor Activity report, the name of the exported file includes from- and to- timestamps in the standard ISO-8601 format (mmhhddmmyyyy).

If you import the CSV file into Excel, use the following formula to convert the ISO-8601 time formatted-cell to the Date type:

=DATEVALUE(MID(A1,1,10))+TIMEVALUE(MID(A1,12,8))"

(A1 represents the cell location of the first ISO-8601 time formatted cell in the Excel worksheet.)

@@ Line 2: / Line 2: @@
 |Standalone=No
 |DisplayName=Visitor Activity
-|Platform=PureEngage, PureConnect, PureCloud
 |TocName=Visitor Activity
+|Context=Learn how to view usage data for your website.
+|Dimension=Analytics
 |ComingSoon=No
-|Context=Learn how to view usage data for your site.
+|Platform=PureConnect, GenesysCloud, GenesysEngage-cloud
 |Prereq='''Prerequisites'''
-* [https://help.mypurecloud.com/articles/altocloud-permissions-overview Configure the following permissions in PureCloud:]
-** '''Journey '''>''' Report''' > '''View''' permission
+*[https://help.mypurecloud.com/articles/?p=195191 Configure the following permissions in Genesys Cloud CX:]
+**'''Journey '''>''' Report''' > '''View'''
 |Section={{Section
 |sectionHeading=About the Visitor Activity report
-|Type=Structured
 |anchor=AboutVisitorActivity
 |alignment=Vertical
-|gif=No
+|structuredtext=The Visitor Activity report shows the number of visitors on your website during a given time period. It allows you to track usage trends and to see the number of visitors at specific times. You can filter results by segments and outcomes. For more information about the availability of data in this report, see {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Analytics_data|display text=About analytics data}}.
-|structuredtext=The Visitor Activity report shows the number of visitors on your website during a given time period. It allows you to track usage trends and to see exact numbers of visitors at specific times. You can filter results by segments and outcomes. For more information about the availability of data in this report, see {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Analytics_data|display text=About analytics data}}.
-|fullwidth=No
 |Status=No
 }}{{Section
 |sectionHeading=View the Visitor Activity report
-|Type=Structured
 |alignment=Horizontal
+|Media=Image
 |image=VisitorActivityPEPC.png
-|gif=No
+|structuredtext=In Admin in Genesys Cloud CX, open the '''Visitor Activity Report'''.
-|structuredtext=# Click '''Admin'''.
-# Under '''Altocloud''', click '''Visitor Activity Report'''.
-|fullwidth=No
 |Status=No
 }}{{Section
 |sectionHeading=Configure the Visitor Activity report
-|Type=Structured
 |anchor=ConfigureReportPeriod
 |alignment=Horizontal
+|Media=Image
 |image=VisitorActivityConfigPEPC.png
-|gif=No
+|structuredtext=#Select the date range for the report.
-|structuredtext=# To select the time period for the report, click the '''Start''' and '''End''' boxes.
+#Specify whether you want to see hourly or daily results. For more information, see {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Analytics_data#Granularity|display text=Granularity.}}
-# To indicate whether you want to see hourly or daily results, click the '''Granularity''' option. For more information, see {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Analytics_data#Granularity|display text=Granularity.}}
-# {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Visitor_Activity#FilterSegmentsOutcomes|display text=Filter }} by segments and/or outcomes.
-|fullwidth=No
 |Status=No
 }}{{Section
 |sectionHeading=Filter by segments and outcomes
-|Type=Structured
 |anchor=FilterSegmentsOutcomes
 |alignment=Horizontal
+|Media=Image
 |image=FilterSegmentsOutcomes.png
-|gif=No
+|structuredtext={{BarbFeatureTemp|Feature=Customer segments}}You can filter by any combination of ''session'' segments and outcomes. You cannot filter ''customer'' segments.
-|structuredtext=You can filter by any combination of segments and outcomes. You can select up to 5 segments and 5 outcomes.
-# Click '''Filters'''.
+#Search for segments and outcomes by their names.
-# Expand the '''Segments''' and '''Outcomes''' lists.
+#Select up to five session segments and five outcomes to filter.
-# Search for segments and outcomes by their names.
+#To remove an item, click its X.
-# To select an item, click its checkbox.
+{{NoteFormat|You can select active segments that display to agents. For more information about configuring these options, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Manage_segments}}.|}}
-# To remove an item, click its X.
-{{NoteFormat|You can select {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#Activate|display text=active segments}} that are {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#DisplayAgents|display text=displayed to agents.}}}}
-|fullwidth=No
 |Status=No
 }}{{Section
 |sectionHeading=Filter by device category
-|Type=Structured
 |anchor=FilterDeviceCategory
 |alignment=Horizontal
+|Media=Image
 |image=VisitorActFilterDeviceCat.png
-|gif=No
+|structuredtext=You can filter the report by device categories.
-|structuredtext=Device categories include Desktop, Mobile, Tablet and Other.
-# Click '''Filters'''.
+#Select "Device," "Category," and the device category to filter.
-# Under '''Visit Parameters''' in the '''Select parameter''' list, select '''Device.'''
+#Filter the report .
-# In the '''Select sub-type''' list, select '''Category'''.
-# In the '''Select value''' box, do one of the following:
-#* Select the category you want to filter by.
-#* If you don't see the category you want, select '''Other'''.
-|fullwidth=No
 |Status=No
 }}{{Section
 |sectionHeading=Filter by device type
-|Type=Structured
 |anchor=FilterDeviceType
 |alignment=Horizontal
+|Media=Image
 |image=VisitorActFilterDeviceType.png
-|gif=No
+|structuredtext=You can filter the report by device type.
-|structuredtext=# Click '''Filters'''.
-# Under '''Visit Parameters''' in the '''Select parameter''' list, select '''Device.'''
+#Select "Device" and "Type."
-# In the '''Select sub-type''' list, select '''Type'''.
+#Select the device type to filter:
-# Does the device type you want appear in the '''Select value''' list?
+#*If the device type is in the list, click it.
-#* If yes, select it.
+#*To search for the device type, type the first few letters of its name (not case-sensitive) and then click it.
-#* To search for the device type, type the first few letters of its name to search for it. This field is not case-sensitive.
+#*To specify a device type not in the list, select "Other" and then type the device type (case-sensitive) in the box. For examples of device types, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=AttributesVisitor#VisitorAttributeTypes|display text=Types of visitor attributes}}.
-#* If no, in the '''Enter value''' box, type the device type. This field is case-sensitive. For examples of device types, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=AttributesVisitor#VisitorAttributeTypes|display text=Types of visitor attributes}}.
+#Filter the report.
-# Click '''Filter'''.
-|fullwidth=No
 |Status=No
 }}{{Section
-|sectionHeading=See details
+|sectionHeading=View report details
-|Type=Structured
 |alignment=Horizontal
+|Media=Image
 |image=VisitorActDetailsPEPC.png
-|gif=No
+|structuredtext=To view details, rest your mouse on a point on the report.
-|structuredtext=To see details, hover over a point on the report.
-|fullwidth=No
 |Status=No
 }}{{Section
 |sectionHeading=Export the Visitor Activity report
-|Type=Structured
 |alignment=Horizontal
+|Media=Image
 |image=VisitorActivityExport.png
-|gif=No
+|structuredtext=You can export details of the Visitor Activity report to a CSV (comma-separate value) file.
-|structuredtext=You can export a CSV (comma-separate value) file that contains the details of the Visitor Activity report.
-# {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Visitor_Activity#ConfigureReportPeriod|display text=Configure the report}} so that it displays the data you want.
+#{{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Visitor_Activity#ConfigureReportPeriod|display text=Configure the report}} so that it displays the data that you want.
-# Click the report's menu.
+#Download the report. The system downloads the report to your local Downloads folder.
-# Click '''Download CSV'''.<br />
-# The system downloads the report to your local Downloads folder.
 ===About time values in exported reports===
@@ Line 118: / Line 97: @@
 (A1 represents the cell location of the first ISO-8601 time formatted cell in the Excel worksheet.)
-|fullwidth=Yes
 |Status=No
 }}
 }}

Genesys Predictive Engagement Administrator's Guide

Get started

Global settings

Segments

Outcomes

Action maps

Actions

Journey shaping

Journey data

Analytics

Compliance

Audit logs

FAQs