Difference between revisions of "ATC/Current/AdminGuide/About data tracking"
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|DisplayName=About the data we track | |DisplayName=About the data we track | ||
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|TocName=About the data we track | |TocName=About the data we track | ||
| + | |Context=Learn how {{MINTYDOCSPRODUCT}} tracks visitor activity on your website. | ||
| + | |Dimension=Compliance | ||
|ComingSoon=No | |ComingSoon=No | ||
| − | | | + | |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud |
|Section={{Section | |Section={{Section | ||
|sectionHeading=Transparency about our data tracking practices | |sectionHeading=Transparency about our data tracking practices | ||
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|anchor=DataTrackingTransparency | |anchor=DataTrackingTransparency | ||
|alignment=Vertical | |alignment=Vertical | ||
| − | + | |structuredtext=When visitors come to your website, {{MINTYDOCSPRODUCT}} collects data about what they do and where they go on your website. For example, we track which pages each visitor views, any forms they submit, and any searches they complete. We collect this data to improve your understanding of the effectiveness of your website and the needs of your customers. | |
| − | |structuredtext=When visitors come to your website, {{MINTYDOCSPRODUCT}} collects data about what they do and where | ||
{{NoteFormat| | {{NoteFormat| | ||
| − | * To | + | |
| + | * To achieve compliance with GDPR, it's important that you create and implement a tool (for example, message, dialog box) to obtain each visitor's consent to be tracked. | ||
| − | * For more information on using {{MINTYDOCSPRODUCT}} in a GDPR-compliant manner, see {{#mintydocs_link:topic=GDPR}}.}} | + | * For more information on using {{MINTYDOCSPRODUCT}} in a GDPR-compliant manner, see {{#mintydocs_link:topic=GDPR}}.|}} |
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|Status=No | |Status=No | ||
}}{{Section | }}{{Section | ||
|sectionHeading=Data we track about each visit | |sectionHeading=Data we track about each visit | ||
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|anchor=DataVisit | |anchor=DataVisit | ||
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|structuredtext=Visit information tracked does not contain any personal information related to the visitor, but contains information on their current session. | |structuredtext=Visit information tracked does not contain any personal information related to the visitor, but contains information on their current session. | ||
Data in a visit can include: | Data in a visit can include: | ||
| − | * Visit and visitor identifiers | + | |
| − | * Visit timestamps, such as start time, when the visitor | + | *Visit and visitor identifiers that identify visit information within {{MINTYDOCSPRODUCT}} |
| − | * Current web page information including the number of pages visited, web document properties and device properties | + | *Visit timestamps, such as start time, when the visitor is considered idle, and when the visitor was last active |
| − | * Journey information such as matched segments and outcomes achieved | + | *Current web page information including the number of pages visited, web document properties, and device properties |
| − | * | + | *Journey information such as matched segments and outcomes achieved |
| − | + | *Referrer information from where the visitor accessed your website, and marketing campaign information associated with it | |
|Status=No | |Status=No | ||
}}{{Section | }}{{Section | ||
|sectionHeading=Data we track about each visitor | |sectionHeading=Data we track about each visitor | ||
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|anchor=DataVIsitor | |anchor=DataVIsitor | ||
|alignment=Vertical | |alignment=Vertical | ||
| − | + | |structuredtext=Visitor information contains personal information gathered from submitting data to the {{MINTYDOCSPRODUCT}} system about a specific visitor. Visitor data can include: | |
| − | |structuredtext=Visitor information contains personal information gathered from submitting data to the {{MINTYDOCSPRODUCT}} system about a specific visitor. | + | |
| − | * | + | *Predictive Engagement-specific identifiers |
| − | * Third-party identifiers | + | *Third-party identifiers |
| − | * Personal details, such as name, | + | *Personal details, such as name, date of birth, job information, and phone numbers |
| − | * {{ | + | *Predictive Engagement visit information |
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| + | {{BarbFeatureTemp|Feature=Web messaging}} | ||
| + | {{NoteFormat|To pass this no-default data to Genesys Predictive Engagement, you need specific JavaScript code on your website. | ||
| + | |||
| + | *If you are a Genesys Cloud CX customer, we encourage you to use the new {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat. For web messaging, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Messenger_configuration|display text=configure and deploy messenger}}. | ||
| + | *For all other customers, copy and deploy the {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Tracking_snippet|display text=tracking snippet}}.|}} | ||
|Status=No | |Status=No | ||
}} | }} | ||
}} | }} | ||
Latest revision as of 21:27, November 9, 2021
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Contents
Learn how Genesys Predictive Engagement tracks visitor activity on your website.
Transparency about our data tracking practices
When visitors come to your website, Genesys Predictive Engagement collects data about what they do and where they go on your website. For example, we track which pages each visitor views, any forms they submit, and any searches they complete. We collect this data to improve your understanding of the effectiveness of your website and the needs of your customers.
Important
- To achieve compliance with GDPR, it's important that you create and implement a tool (for example, message, dialog box) to obtain each visitor's consent to be tracked.
- For more information on using Genesys Predictive Engagement in a GDPR-compliant manner, see General Data Protection Regulation (GDPR).
Data we track about each visit
Visit information tracked does not contain any personal information related to the visitor, but contains information on their current session.
Data in a visit can include:
- Visit and visitor identifiers that identify visit information within Genesys Predictive Engagement
- Visit timestamps, such as start time, when the visitor is considered idle, and when the visitor was last active
- Current web page information including the number of pages visited, web document properties, and device properties
- Journey information such as matched segments and outcomes achieved
- Referrer information from where the visitor accessed your website, and marketing campaign information associated with it
Data we track about each visitor
Visitor information contains personal information gathered from submitting data to the Genesys Predictive Engagement system about a specific visitor. Visitor data can include:
- Predictive Engagement-specific identifiers
- Third-party identifiers
- Personal details, such as name, date of birth, job information, and phone numbers
- Predictive Engagement visit information
Feature coming soon: Web messaging
Important
To pass this no-default data to Genesys Predictive Engagement, you need specific JavaScript code on your website.
- If you are a Genesys Cloud CX customer, we encourage you to use the new web messaging feature to replace web chat. For web messaging, configure and deploy messenger.
- For all other customers, copy and deploy the tracking snippet.
Comments or questions about this documentation? Contact us for support!