Difference between revisions of "ATC/Current/AdminGuide/Get Started PureEngage Cloud"

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|DisplayName=Get started with {{MINTYDOCSPRODUCT}} for PureEngage (Cloud)
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|Context={{MINTYDOCSPRODUCT}}get started tasks for PureEngage cloud-based customers.
 
|Context={{MINTYDOCSPRODUCT}}get started tasks for PureEngage cloud-based customers.
 
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|structuredtext=# As a customer, evaluate your interest in Altocloud service for predictive engagement. Reach out to your Genesys account team to discuss terms and conditions prior to making a purchase decision.
 
|structuredtext=# As a customer, evaluate your interest in Altocloud service for predictive engagement. Reach out to your Genesys account team to discuss terms and conditions prior to making a purchase decision.
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# With your Genesys account team, evaluate whether your Genesys Cloud environment has the necessary PureEngage Cloud prerequisites.
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# With your Genesys account team, evaluate whether your Genesys Cloud environment has the necessary {{#mintydocs_link:topic=ATC/PureEngageCloudPrereqs|standalone|link text=PureEngage Cloud prerequisites.}}<br />
 
# With your Genesys project team, enable Genesys Altocloud functionality on your tenant.
 
# With your Genesys project team, enable Genesys Altocloud functionality on your tenant.
 
# You receive:
 
# You receive:
 
#* A reference to the region where Altocloud is accessible. For more information on using regions to consume API information, see the [https://developer.mypurecloud.com/api/rest/ Region Authentication table.]
 
#* A reference to the region where Altocloud is accessible. For more information on using regions to consume API information, see the [https://developer.mypurecloud.com/api/rest/ Region Authentication table.]
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#* An email containing instructions and credentials on how to connect into Genesys Cloud UI to define business logic, configure integrations, and query analytical dashboards.<br />
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#* An email containing instructions and credentials on how to connect into Genesys Cloud UI to define business logic, configure integrations, and query analytical dashboards.
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#* {{Editgrn_open}}How do they receive the reference to the region? Is this in an email?{{Editgrn_close}}
 
 
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|structuredtext=Where does the region info come from (in an email?)
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|sectionHeading=2. Configure permissions and routing logic
 
|sectionHeading=2. Configure permissions and routing logic
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|sectionHeading=3. Log in to Altocloud
 
|sectionHeading=3. Log in to Altocloud
 
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|freetext=# To confirm that the {{MINTYDOCSPRODUCT}} is properly provisioned and functional, navigate to Live Now and observe web visits in real-time.
 
|freetext=# To confirm that the {{MINTYDOCSPRODUCT}} is properly provisioned and functional, navigate to Live Now and observe web visits in real-time.
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# Configure action maps to engage with your website visitors.
 
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{{Editgrn_open}}Should action maps be in the section on configuring journey shaping settings?{{Editgrn_close}}
 
 
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|sectionHeading=7. Receive chats in Agent Desktop
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|sectionHeading=7. Create engagement logic
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|structuredtext=# Configure {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Action_maps|display text=action maps}} to engage with your website visitors.
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|sectionHeading=8. Receive chats in Agent Desktop
 
|Type=Unstructured
 
|Type=Unstructured
 
|freetext=# Log in to Agent Desktop.
 
|freetext=# Log in to Agent Desktop.
 
# To receive a live chat interaction, set your status to '''Available'''.
 
# To receive a live chat interaction, set your status to '''Available'''.
 
# Expand the '''Journey''' tab and view a customer's journey.
 
# Expand the '''Journey''' tab and view a customer's journey.
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{{Editgrn_open}}Is the name of this tab going to change?{{Editgrn_close}}
 
 
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|sectionHeading=Questions about #8
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|structuredtext=<meta charset="utf-8"><span>Is the name of the tab going to change?</span>
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Revision as of 13:20, May 13, 2019

This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.

Genesys Predictive Engagementget started tasks for PureEngage cloud-based customers.

1. Prepare your tenant

  1. As a customer, evaluate your interest in Altocloud service for predictive engagement. Reach out to your Genesys account team to discuss terms and conditions prior to making a purchase decision.
  2. With your Genesys account team, evaluate whether your Genesys Cloud environment has the necessary PureEngage Cloud prerequisites.
  3. With your Genesys project team, enable Genesys Altocloud functionality on your tenant.
  4. You receive:
    • A reference to the region where Altocloud is accessible. For more information on using regions to consume API information, see the Region Authentication table.
    • An email containing instructions and credentials on how to connect into Genesys Cloud UI to define business logic, configure integrations, and query analytical dashboards.

Questions about #1

2. Configure permissions and routing logic

3. Log in to Altocloud

  1. In your Cloud portal, click the Altocloud tile.

4. Configure journey shaping settings

5. Configure your web pages

6. Use Live Now

7. Create engagement logic

  1. Configure action maps to engage with your website visitors.

8. Receive chats in Agent Desktop

Questions about #8

<meta charset="utf-8">Is the name of the tab going to change?
Retrieved from "https://all.docs.genesys.com/ATC/Current/AdminGuide/Get_Started_PureEngage_Cloud (2025-08-24 11:36:40)"
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