Drilldown: Article

No (101)

ATC (50) · Draft:ATC (50) · Draft:PEC-REP (1)

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

None (1) · No (94) · Yes (6)

None (101)

Action map performance (4)

Other values: ; About the data we track Action maps overview Additional information (admin view) Apply an action map to specific webpages Availability of analytics data Best practices for segments Campaign attributes Content offers overview Conversation sessions Create a content offer Create a web chat offer Create an action map Custom attributes Customer summary (admin view) Define an action map's triggers Examples of segments General Data Protection Regulation (GDPR) Genesys Info Mart Support for GDPR Live Now Monitor an Architect flow action's performance Monitor content offers Monitor web chat performance Operators Outcome scores (admin view) Outcomes overview Predictive Engagement tracking snippet Prepare Architect components Prepare Genesys Cloud CX components Prioritize an action map Route an action map to an agent queue Salesforce lead creation and campaign attribution Searches performed (admin view) Segments assigned (admin view) Third-party integrations overview Types of sessions Unknown visitors (admin view) Use action maps to trigger an advanced orchestration flow View action maps View content offers View outcomes View segments Visit journey map (admin view) Visitor Activity Visitor attributes Visitor journey attributes Web chat lifecycle Web chat overview Web sessions Web tracking

None (9) · Action map performance (4)

Other values: ; About the data we track Action maps overview Additional information Availability of analytics data Campaign attributes Configure an advanced orchestration flow action Content offers overview Conversation sessions Create a content offer Create a web chat offer Create an action map Custom attributes Customer summary Define the triggers General Data Protection Regulation Live Now Monitor Monitor content offers Operators Outcome scores Outcomes Overview Prepare Architect Prepare Genesys Cloud CX Route to agent queue Salesforce lead creation and campaign attribution Searches performed Segment best practices Segment examples Segments assigned Set the priority Specify webpages to trigger on Third-party integrations overview Tracking snippet Types of sessions Unknown visitors View action maps View outcomes View segments Visit journey map Visitor Activity Visitor attributes Visitor journey attributes Web sessions Web tracking

None (25) · ActionMaps (6) · Analytics (6) · ArchFlow (12) · Compliance (4) · ContentOffers (6) · Journey Shaping (2) · JourneyData (12) · Outcomes (6) · Segments (8) · Segments, Outcomes, ActionMaps (2) · Sessions (4) · WebChat (8)

None (1) · Genesys Predictive Engagement (99) · Reporting (1)

None · Administrator · PDMLibraryGIM · Supervisor · Admin · RPRT · Deployment · Designer · SDK · User · AdminGuide · Agent · PDMPEGIM-Postgres · PDMCXGIM · ManageCC · PDNAA · CXContact · CX Insights · GCXIMCPRG · PEGuide

Other values: ; ADInst AIUG AdminDashboard AgentGuide AspectDeployment AuthPEGuide AzInst CABPEGuide CXCPEGuide Collected ContentAreaDashboard DCPEGuide DESPEGuide Dashboard DevConsole Developer Developers DockerVolumes ETLRef EmailPEGuide EngageServices Event FieldGuide FldCod GAWFMPEGuide GCAPI GCDeveloper GCXI GCXIPEGuide GCXIPRG GCXIPRGLibrary GECUG GIM GIMPEGuide GPAPEGuide GPR GPWFMPEGuide GTR GVP GVPPEGuide GWSPEGuide GenChoiceTermsCond GenesysChoice GenesysCloud GenesysEngage-cloud GenesysEngage-onpremises GenesysEngageCloudRN Handlers Help IEXDeployment II IWDDMPEGuide IWDPEGuide IXNEventsandModels IXNPEGuide InteractionDialer KB KBA Library Licensing Loc MessengerSDK MulticloudOverview Operations PDNAM PDNAU PMORef PacingServiceDeployment Processes PulseMetricsLibrary PulsePEGuide PureConnect RAAPEGuide RT ReleaseNote Requirements SCAPI SOO STRMSPEGuide SiteDashboard Small Source Super SupervisorHelp TLMPEGuide TPOSR TenantPEGuide Test Troubleshooting UCSPEGuide UEA UserGuide VM VMEventsandModels VMPEGuide WDEPlugin WWEAgent WWEPEGuide WebAPIs WebRTCPEGuide WritersGuide deploy

None (101)

None (101)

None (101)