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Article > Role : Administrator, Developer or Agent or Agent, Supervisor or Supervisor & UseCase : CE01, CE19 or ce18, ce31 or None

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Standalone:
None (9) · No (376) · Yes (16)
productshort:
DC (1) · Draft:AppStudio (6) · Draft:ContentAdmin (1) · Draft:DC (1) · Draft:GAA (1) · Draft:PEC-AD (31) · Draft:PEC-Agent (3) · Draft:PEC-CAB (1) · Draft:PEC-COB (3) · Draft:PEC-DC (2) · Draft:PEC-GPA (8) · Draft:PEC-GS (1) · Draft:PEC-IWD (1) · Draft:PEC-REP (25) · Draft:PEC-Super (1) · Draft:PEC-VM (1) · Draft:PEC-WFM (116) · Draft:QNA (1) · Draft:Solution (1) · Draft:VM (1) · Draft:WID (3) · PEC-AD (29) · PEC-Agent (3) · PEC-CAB (1) · PEC-COB (3) · PEC-DC (2) · PEC-GPA (6) · PEC-GS (1) · PEC-IWD (1) · PEC-REP (24) · PEC-Super (1) · PEC-VM (1) · PEC-WFM (115) · QNA (1) · Solution (1) · WID (3)
Platform:
None (11) · GenesysCloud (2) · GenesysEngage-cloud (349) · GenesysEngage-onpremises (35) · GenesysEngage_cloud (2) · PureConnect, GenesysCloud, GenesysEngage-cloud (2)
ComingSoon:
None (16) · No (385)
Role: (Click arrow to add another value)
DisplayName:
Getting Started (6) · Performance Monitor View (4) · What-If Window (4) · Configuration (4) · Performance (4) · Performance Alerts View (4) · Performance Intra-Day View (4) · Agent Assist tab (4)
Other values:
TocName:
None (11) · Getting Started (6) · Performance Monitor View (4) · What-If Window (4) · Performance (4) · Performance Alerts View (4) · Performance Intra-Day View (4) · Configuration (4) · Agent Assist (3)
Other values:
Dimension:
None (383) · ADResponse (4) · ADResponses (2) · RealTime (12)
Product:
None (3) · Agent (6) · Agent Workspace (60) · Callback (2) · Co-Browse (6) · Digital Channels (6) · Genesys Agent Assist (1) · Genesys App Studio (5) · Genesys Softphone (2) · Gplus Adapter for Salesforce (14) · Intelligent Workload Distribution (2) · Internal Content Administration (1) · QnA Service (2) · Reporting (49) · Solutions (2) · Supervisor (2) · Voice Microservices (1) · Voicemail (2) · Widgets (6) · Workforce Management (229)
Manual:
None (14) · Administrator (4) · Agent (129) · DCPEGuide (4) · Deployment (2) · Developer (12) · GVP (8) · RPRT (3) · RT (38) · Supervisor (162) · SupervisorHelp (13) · Test (1) · User (2) · UserGuide (6) · VMPEGuide (1) · WWEAgent (2)
Application:
None (102) · Agent Setup, Platform Administration (2) · Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management (2) · Agent Workspace, Workforce Management (2) · App Studio (6) · Callback (2) · IVR Administration (10) · Platform Administration (2) · Pulse Reporting (38) · Reporting Administration GCXI, Reporting GCXI (1) · Reporting GCXI (2) · Workforce Management (232)
UseCase: (Click arrow to add another value)
PEPageType:
None (401)

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