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Article > Dimension: None & Product : Gplus Adapter for Salesforce or Intelligent Workload Distribution & UseCase: None

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Standalone:
None (43) · No (80) · Yes (7)
productshort:
Draft:PEC-GPA (36) · Draft:PEC-IWD (38) · PEC-GPA (20) · PEC-IWD (36)
Platform:
None (65) · GenesysCloud (4) · GenesysEngage-cloud (56) · GenesysEngage-onpremises (3) · GenesysEngage_cloud (2)
ComingSoon:
None (47) · No (82) · Yes (1)
Role:
None (83) · Administrator (29) · Administrator, Agent (2) · Administrator, Developer (2) · Agent (14)
DisplayName:
None (16) · Architecture (6) · Before you begin (5) · High availability and disaster recovery (5) · Activity History (4) · Click-to-Dial (4) · Configure IWD (4) · Gplus Adapter for Salesforce (v9) (4)
Other values:
TocName:
None (55) · Activity History (4) · Click-to-Dial (4) · Configure GPA (1) · Configure IWD (2) · Configuring and Using General Features (2) · Configuring SSO (2) · Frequently Asked Questions (2) · Getting started (2) · Gplus Adapter for Salesforce (v9) (4) · Gplus Adapter for Salesforce - Agent Workspace option (1) · Gplus Adapter SF (2) · Integrating Gplus Adapter in Classic (2) · Integrating Gplus Adapter in Lightning (2) · Intelligent Workload Distribution (2) · IWD Queries (2) · Lightning Experience (1) · Migrating to Gplus Adapter (v9) (2) · Monitor work items and emails (2) · Prepare for Office 365 integration (2) · Private Edition (1) · Provision GPA (1) · Roles and privileges for Workload Manager users (2) · Screen Pop (2) · Screen Pops (2) · Search, display, manage, and update work items (2) · Service Client API (2) · Set up Email (1) · Troubleshooting (2) · Upgrade, rollback, or uninstall (4) · Use Workload Manager (2) · View and set IWD global options (1) · View Summary (2) · View, edit, and create Categories and Rules (2) · View, edit, and create Endpoints (2) · View, edit, and create Genesys Multicloud CX email boxes (2) · View, edit, and create Prioritization schemas (2) · Working with Gplus Adapter (2)
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Manual:
None (2) · Administrator (57) · Agent (14) · GPAPEGuide (13) · IWDDMPEGuide (20) · IWDPEGuide (22) · WWEAgent (2)
Application:
None (126) · Agent Setup, Platform Administration (2) · Agent Workspace, Agent Setup (2)
UseCase: (Click arrow to add another value)
PEPageType:
None (105) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · 55cef4ff-9306-4313-8fd8-377282a38478 (5) · 7a5823f3-05b5-412b-b580-e73e34079c41 (2) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (5) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (5) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (2) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (5)

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