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Standalone:
None (4) · No (277) · Yes (2)
productshort:
Draft:ContentAdmin (12) · Draft:GAA (3) · Draft:GAM (19) · Draft:GAMD (19) · Draft:GASN (7) · Draft:HCA (6) · Draft:PE-GPR (32) · Draft:PEC-Admin (13) · Draft:PEC-CDDS (4) · Draft:PEC-GSM (6) · Draft:PEC-REC (35) · Draft:PEC-SF (5) · Draft:PEC-test (4) · Draft:STRMS (4) · Draft:UDM (6) · GAM (19) · GAMD (18) · GASN (11) · PE-GPR (41) · PEC-Admin (8) · PEC-CDDS (4) · STRMS (1) · UDM (6)
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None (113) · GenesysCloud (42) · GenesysEngage-Cloud (126) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · PureConnect (1)
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None (230) · Administrator (40) · Administrator, Agent, Developer, Supervisor (2) · Administrator, Agent, Supervisor (1) · Administrator, Reviewer (2) · Staff (8)
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The Settings menu (4) · View model accuracy (4) · Contact History Export Reference (4) · Getting started (4) · View KPI outcome (4) · Create and update users and roles (4) · Monitor predictor feature coverage (4) · View the Customer Profile schema (3) · How to install the Gplus Adapter (3) · View uploaded datasets (3) · View the Agent Profile schema (3) · Agent Variance report (3) · How to configure the Gplus Adapter (3) · Create and update predictors (3) · Prerequisites and browser support (3) · Feature Analysis report (3) · Upload interaction and other data (3) · How to configure score expressions (3)
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None (37) · Configuration (6) · View model accuracy (4) · View KPI outcome (4) · The Settings menu (4) · Monitor predictor feature coverage (4) · Getting started (4) · Functioning (4) · Create and update users and roles (4) · Installation (4) · Agent Variance report (3) · Upload interaction and other data (3) · Feature Analysis report (3) · How to configure score expressions (3) · View uploaded datasets (3) · View the Customer Profile schema (3) · View the Agent Profile schema (3) · Create and update predictors (3)
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None (247) · Agent Setup, Designer, Platform Administration (2) · Agent Workspace (1) · Agent Workspace, Agent Setup (1) · Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI (1) · Agent Workspace, Designer, Pulse Reporting, Reporting GCXI (1) · Cloud Data Download Service (8) · Genesys Portal (2) · Recording (19) · WEM (1)
UseCase:
None (281) · CE01 (2)
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None (283)

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