Drilldown: Article

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Article > Role : Administrator or Agent or Supervisor & Application : Agent Workspace, Agent Setup or None

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Standalone:
None (8) · No (167) · Yes (16)
productshort:
Draft:Mixed (22) · Draft:PEC-GPA (20) · PEC-GPA (17) · Mixed (8) · Draft:PEC-GS (6) · Draft:PEC-WFM (6) · PEC-WFM (6) · Draft:PEC-IWD (6) · Draft:PEC-DC (5) · PEC-REP (5) · Draft:PEC-REP (5) · PEC-GS (5) · Draft:PEC-AD (4) · PEC-IWD (4) · Draft:Solution (4) · Draft:PEC-Admin (4) · PEC-DC (4)
Other values:
Platform:
None (71) · Genesys Multicloud CX (2) · GenesysCloud (5) · GenesysEngage-cloud (73) · GenesysEngage-cloud, PureConnect, GenesysCloud (1) · GenesysEngage-onpremises (39)
ComingSoon:
None (2) · No (184) · Yes (5)
Role: (Click arrow to add another value)
DisplayName:
Activity History (4) · Gplus Adapter for Salesforce (v9) (4) · Click-to-Dial (4) · Gplus Adapter support for Service Client API (3) · Historical Reporting / Genesys CX Insights (3)
Other values:
TocName:
None (44) · Overview (4) · Activity History (4) · Gplus Adapter for Salesforce (v9) (4) · Click-to-Dial (4) · Service Client API (3) · Reporting (3)
Other values:
Dimension:
None (187) · ADResponse (2) · Journey (2)
Product:
None (26) · Administrator (3) · Agent (2) · Agent folder (1) · Agent Setup (6) · Agent Workspace (6) · Callback (2) · Designer (4) · Digital Channels (8) · Email (2) · Event Stream (1) · Genesys Agent Assist (1) · Genesys Authentication (3) · Genesys Multicloud CX Mixed Mode (12) · Genesys Multicloud CX Private Edition (2) · Genesys Predictive Routing (5) · Genesys Softphone (11) · Genesys Voice Platform (2) · Genesys Web Services and Applications (2) · Gplus Adapter for Salesforce (37) · Gplus Adapter for WFM (1) · Intelligent Workload Distribution (9) · Interaction Server (2) · Internal Content Administration (3) · Outbound (CX Contact) (2) · Reporting (10) · Solutions (5) · System-Level Documentation (2) · Telemetry Service (2) · Universal Contact Service (2) · Voice Microservices (3) · WebRTC (2) · Workforce Management (12)
Manual:
None (14) · Admin (4) · Administrator (49) · Agent (15) · AuthPEGuide (2) · CABPEGuide (2) · CXCPEGuide (2) · DCPEGuide (1) · Deployment (34) · Designer (2) · DESPEGuide (2) · EmailPEGuide (2) · ETLRef (12) · GAWFMPEGuide (1) · GCXIPEGuide (4) · GPAPEGuide (1) · GVPPEGuide (2) · GWSPEGuide (3) · Help (2) · IWDDMPEGuide (2) · IWDPEGuide (2) · IXNPEGuide (2) · ManageCC (6) · PEGuide (1) · PulsePEGuide (2) · Small (1) · STRMSPEGuide (2) · Supervisor (2) · TenantPEGuide (2) · Test (1) · TLMPEGuide (2) · UCSPEGuide (2) · VMPEGuide (4) · WebRTCPEGuide (2) · WWEAgent (2) · WWEPEGuide (2)
Application: (Click arrow to add another value)
UseCase:
None (188) · BO02 (1) · BO02, BO03 (2)
PEPageType:
None (147) · 55cef4ff-9306-4313-8fd8-377282a38478 (44)

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