Difference between revisions of "ATC/Current/AdminGuide/Web tracking"

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|Context=Configure how {{MINTYDOCSPRODUCT}} tracks your visitors as they move through your website.
 
|Context=Configure how {{MINTYDOCSPRODUCT}} tracks your visitors as they move through your website.
 
|Prereq='''Prerequisites'''
 
|Prereq='''Prerequisites'''
* [https://help.mypurecloud.com/articles/altocloud-permissions-overview Configure the following permissions in PureCloud:]
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** '''Journey '''>''' Settings''' > '''Edit''', or '''View''' permissions
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*[https://help.mypurecloud.com/articles/altocloud-permissions-overview Configure the following permissions in PureCloud:]
 +
**'''Journey '''>''' Settings''' > '''Edit''', or '''View''' permissions
 
|Section={{Section
 
|Section={{Section
 
|sectionHeading=About web tracking
 
|sectionHeading=About web tracking
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|gif=No
 
|gif=No
 
|structuredtext={{NoteFormat|Before you begin, deploy the {{MINTYDOCSPRODUCT}} {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Tracking_snippet|display text=tracking snippet}}.|2}}
 
|structuredtext={{NoteFormat|Before you begin, deploy the {{MINTYDOCSPRODUCT}} {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Tracking_snippet|display text=tracking snippet}}.|2}}
# Click '''Admin'''.
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# Under '''Altocloud''', click '''Web Tracking'''.
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#Click '''Admin'''.
# Specify the [[#AllowedDomains|allowed domains]].
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#Under '''Altocloud''', click '''Web Tracking'''.
# Specify the [[#ShortIDLength|short ID length]].
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#Specify the [[#AllowedDomains|allowed domains]].
# Specify any [[#ExcludeURLQueryParameters|URL query parameters]] that {{MINTYDOCSPRODUCT}} should ignore.
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#Specify the [[#ShortIDLength|short ID length]].
# Indicate whether {{MINTYDOCSPRODUCT}} should [[#KeepURLFrag|keep URL fragments]].
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#Specify any [[#ExcludeURLQueryParameters|URL query parameters]] that {{MINTYDOCSPRODUCT}} should ignore.
# Specify any [[#SiteSearchSettings|site search settings]].
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#Indicate whether {{MINTYDOCSPRODUCT}} should [[#KeepURLFrag|keep URL fragments]].
# Click '''Save.'''
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#Specify any [[#SiteSearchSettings|site search settings]].
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#Click '''Save.'''
 
|fullwidth=No
 
|fullwidth=No
 
|Status=No
 
|Status=No
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* Include only domain and sub-domains labels. Do not include additional /paths after the domain.
 
* Include only domain and sub-domains labels. Do not include additional /paths after the domain.
 
* {{MINTYDOCSPRODUCT}} validates your domain entries and displays an error message if any are incorrect.  }}
 
* {{MINTYDOCSPRODUCT}} validates your domain entries and displays an error message if any are incorrect.  }}
# Under '''Allowed Domains''', click '''Add first domain'''.
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# Type the domain you want to track.<br />
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#Under '''Allowed Domains''', click '''Add first domain'''.
# To add another domain, click '''Add more'''.<br />
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#Type the domain you want to track.<br />
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#To add another domain, click '''Add more'''.<br />
 
|fullwidth=No
 
|fullwidth=No
 
|Status=No
 
|Status=No
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|fullwidth=No
 
|fullwidth=No
 
|Status=No
 
|Status=No
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}}{{Section
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|sectionHeading=Filter IP addresses
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|Type=Structured
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|anchor=FilterIPAddresses
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|alignment=Horizontal
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|gif=No
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|structuredtext=Placeholder block for AI-164
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Filter out addresses that should not be included in {{MINTYDOCSPRODUCT}} tracking statistics (affects machine learning, reporting, pricing, etc.)
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Example: you don't want to include internal traffic.
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Note: This is in addition to whatever blocking your corporate IT department does to block external traffic from competitors, robo-spammers, etc.
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You can block a single address.
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To block a range of addresses, specify a range. For a large number of addresses, use CIDR notation.
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 +
Examples of CIDR notation
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 +
Warning about using CIDR (could exclude needed IP addresses)
 +
 +
Link to a site that explain/provides examples of CIDR notation
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|fullwidth=No
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|Status=Yes
 
}}
 
}}
 
}}
 
}}

Revision as of 13:31, January 16, 2020

This topic is part of the manual Altocloud Administrator's Guide for version Current of Altocloud.

Configure how Altocloud tracks your visitors as they move through your website.

Prerequisites

About web tracking

Altocloud analyzes the paths your visitors take on your website to determine when to trigger action maps and to calculate visitors' outcome scores.

Configure web tracking

Tip
Before you begin, deploy the Altocloud tracking snippet.
  1. Click Admin.
  2. Under Altocloud, click Web Tracking.
  3. Specify the allowed domains.
  4. Specify the short ID length.
  5. Specify any URL query parameters that Altocloud should ignore.
  6. Indicate whether Altocloud should keep URL fragments.
  7. Specify any site search settings.
  8. Click Save.

Allowed domains

Identify the website domains that you want to accept web traffic from.

Important
  • Include only domain and sub-domains labels. Do not include additional /paths after the domain.
  • Altocloud validates your domain entries and displays an error message if any are incorrect.
  1. Under Allowed Domains, click Add first domain.
  2. Type the domain you want to track.
  3. To add another domain, click Add more.

Short ID length

Altocloud assigns each visit a unique number that is based on a lengthy, automatically generated ID. In the Short ID field, indicate the number of digits that Altocloud should use for each visit ID.

You should choose a short ID length that is long enough to be unique among all visitors that are currently active on your website. The more traffic your site gets, the longer your short ID should be. For example: if you always have less than 10,000 visitors at any time, a short ID length of 4 will suffice. If you could have more than 100,000 visitors at any one time, then you should choose a short ID length of 6.

Important
If you find that you need a longer short ID, you can increase the length at any time. Your changes will take effect immediately.
Tip
To make it easier for agents and visitors to discuss the visitor's experience on your website, display the short ID on your site, as shown in the image. For more information on how to do this, see Display a visit's short ID on your web page.

Exclude URL query parameters

Specify any URL Query Parameters we should ignore. URL query parameters appear near the end of URLs. They can lead to overly-specific tracking data. They can also potentially expose personally identifiable information, which violates GDPR.

Keep URL fragments

You can configure whether Altocloud should use URL fragments to identify web pages.

URL fragments appear after a URL. For example, in "altocloud.com#pagename", #pagename is a URL fragment.

While URL fragments can identify specific webpages, they can also potentially expose personally identifiable information, which violates GDPR. They can also result in an excess amount of tracking data.

Important
Unless you want to track the URL fragments, do not enable this option.
If you... Then Altocloud... Example
Do not keep URL fragments Ignores query parameters after the fragment.
website.com/products/product#?query=searchedstring


is tracked as

website.com/products/product

Use query strings before the fragment and do not choose to keep them Tracks that query parameter but not the fragment.
website.com/products/product?query=searchedstring#some-fragment


is tracked as

website.com/products/product?query=searchedstring

Do keep URL fragments tracks the query parameters after the fragment. website.com/products/product#?query=searchedstring


is tracked as

website.com/products/product#

Site search settings

Type the parameter for search terms on your website. For example, if “?term=Sale#search” is appended to the end of your URL when a customer searches for “Sale,” type “term” in this box.

Filter IP addresses

Placeholder block for AI-164

Filter out addresses that should not be included in Altocloud tracking statistics (affects machine learning, reporting, pricing, etc.)

Example: you don't want to include internal traffic.

Note: This is in addition to whatever blocking your corporate IT department does to block external traffic from competitors, robo-spammers, etc.

You can block a single address.

To block a range of addresses, specify a range. For a large number of addresses, use CIDR notation.

Examples of CIDR notation

Warning about using CIDR (could exclude needed IP addresses)

Link to a site that explain/provides examples of CIDR notation