Difference between revisions of "ATC/Current/AdminGuide/Outcomes"
From Genesys Documentation
DannaShirley (talk | contribs) (Published) |
DannaShirley (talk | contribs) (Published) |
||
| Line 13: | Line 13: | ||
{{NoteFormat|The more outcomes you create, the better {{MINTYDOCSPRODUCT}} will be able to predict future outcome scores. |2}} | {{NoteFormat|The more outcomes you create, the better {{MINTYDOCSPRODUCT}} will be able to predict future outcome scores. |2}} | ||
|fullwidth=No | |fullwidth=No | ||
| + | |Status=No | ||
}}{{Section | }}{{Section | ||
|sectionHeading=View your outcomes | |sectionHeading=View your outcomes | ||
|Type=Structured | |Type=Structured | ||
|alignment=Horizontal | |alignment=Horizontal | ||
| − | |image= | + | |image=2OutcomeViewPEPC.png |
|gif=No | |gif=No | ||
| − | |structuredtext=# Click | + | |structuredtext=# Click '''Outcomes'''. |
|fullwidth=No | |fullwidth=No | ||
| + | |Status=No | ||
}}{{Section | }}{{Section | ||
|sectionHeading=Create an outcome | |sectionHeading=Create an outcome | ||
| Line 26: | Line 28: | ||
|anchor=CreateOutcome | |anchor=CreateOutcome | ||
|alignment=Horizontal | |alignment=Horizontal | ||
| − | |image= | + | |image=OutcomeCreatePEPC.png |
|gif=No | |gif=No | ||
| − | |structuredtext=# Click | + | |structuredtext=# Click '''Outcomes'''. |
# Click '''Create Outcome'''. | # Click '''Create Outcome'''. | ||
# Use a descriptive name. | # Use a descriptive name. | ||
| Line 35: | Line 37: | ||
{{NoteFormat|You can specify as many visitor attributes and visitor journey conditions as you want. You must specify at least one.|1}} | {{NoteFormat|You can specify as many visitor attributes and visitor journey conditions as you want. You must specify at least one.|1}} | ||
|fullwidth=No | |fullwidth=No | ||
| + | |Status=No | ||
}}{{Section | }}{{Section | ||
|sectionHeading=Deactivate an outcome | |sectionHeading=Deactivate an outcome | ||
| Line 40: | Line 43: | ||
|anchor=OutcomeDelete | |anchor=OutcomeDelete | ||
|alignment=Horizontal | |alignment=Horizontal | ||
| − | |image= | + | |image=OutcomeDeactivatePEPC.png |
|gif=No | |gif=No | ||
|structuredtext=Deactivate an outcome when you no longer need it. | |structuredtext=Deactivate an outcome when you no longer need it. | ||
| − | # Click | + | # Click '''Outcomes'''. |
# Click the name of the outcome you want to deactivate. | # Click the name of the outcome you want to deactivate. | ||
# Click the '''Active''' toggle so it is gray. | # Click the '''Active''' toggle so it is gray. | ||
| Line 50: | Line 53: | ||
{{NoteFormat|Do not delete outcomes.}} | {{NoteFormat|Do not delete outcomes.}} | ||
|fullwidth=No | |fullwidth=No | ||
| + | |Status=No | ||
}} | }} | ||
}} | }} | ||
Revision as of 18:46, April 16, 2019
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Outcomes correspond to business goals that you want to monitor and achieve.
About outcomes
In order for Genesys Predictive Engagement to assist your customers in achieving your business goals, you must first define each business goal as anNo results in Genesys Predictive Engagement. Every night, Genesys Predictive Engagement analyzes the customer activity from that day. Based on this analysis, Genesys Predictive Engagement learns how to use your action maps to steer future customers towards your business outcomes.
Tip
The more outcomes you create, the better Genesys Predictive Engagement will be able to predict future outcome scores. View your outcomes
- Click Outcomes.
Create an outcome
- Click Outcomes.
- Click Create Outcome.
- Use a descriptive name.
- Define at least one visitor or journey attribute.
- Click Save and close.
Important
You can specify as many visitor attributes and visitor journey conditions as you want. You must specify at least one.Deactivate an outcome
Deactivate an outcome when you no longer need it.
- Click Outcomes.
- Click the name of the outcome you want to deactivate.
- Click the Active toggle so it is gray.
- Click Submit.
Important
Do not delete outcomes.Comments or questions about this documentation? Contact us for support!