View source for ATC/Current/AdminGuide/Outcomes

{{Article
|Standalone=No
|DisplayName=Build outcomes
|TocName=Build outcomes
|Context=Define business goals that you want to track and predict.
|ComingSoon=No
|Platform=PureConnect, GenesysCloud, GenesysEngage-cloud
|Prereq='''Prerequisites'''

*[https://help.mypurecloud.com/articles/altocloud-permissions-overview Configure the following permissions in Genesys Cloud:]
**'''Journey '''>''' Outcome '''>'''Add ''', '''Delete''', '''Edit''', '''View'''
|Section={{Section
|sectionHeading=Search for and view outcomes
|anchor=View
|alignment=Horizontal
|Media=Image
|image=OutcomesView.png
|Status=No
}}{{Section
|sectionHeading=Create an outcome
|anchor=CreateOutcome
|alignment=Horizontal
|Media=Image
|image=OutcomeCreatePEPC.png
|structuredtext={{NoteFormat|To simplify the process of creating an outcome, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes#Duplicate|display text=duplicate an existing outcome.}}|2}}

#Click '''Admin'''.
#Under '''Altocloud''', click '''Outcomes'''.
#Click '''Create Outcome'''.
#Use a descriptive name.
#Use an {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Operators|display text=operator}} to define at least one of the following types of conditions:
#*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_attributes|display text=Visitor attribute}}
#*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Web_sessions|anchor=WebSessionEvents|display text=Web event}}
#*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Conversation_sessions|anchor=ConvoEvents|display text=Conversation event}}
#*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Custom_sessions|anchor=CreateCustomEvents|display text=Custom event}}
#Click '''Save and close'''.
{{NoteFormat|
*You can specify as many conditions as you want. You must specify at least one. 
*For information on the number of outcomes you can create for your organization, see {{Link-Standalone|topic=ATC/Limits}}.|1}}
|Status=No
}}{{Section
|sectionHeading=Duplicate an outcome
|anchor=Duplicate
|alignment=Horizontal
|Media=Image
|image=OutcomeDuplicate.png
|structuredtext=To simplify the process of creating a new outcome, duplicate an existing outcome.

#Click '''Admin'''.
#Under '''Altocloud''', click  '''Outcomes'''.
#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes#View|display text=Search for the outcome you want.}}
#Under options, click '''Duplicate'''.
#Update the outcome name.
#Update {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_attributes|display text=attributes}} as necessary.
#Make any other changes. For more information, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes#CreateOutcome|display text=Create an outcome.}}
#Click '''Save and close'''.
{{NoteFormat|{{MINTYDOCSPRODUCT}} scores the new outcome independently from the original outcome based on visit data gathered after you save and activate the new outcome. 

If you edit any of the conditions for the outcome, be sure to click the '''checkmark''' for each  changed condition before you save the outcome. }}
|Status=No
}}{{Section
|sectionHeading=Edit an outcome
|anchor=Edit
|alignment=Horizontal
|Media=Image
|image=OutcomeEdit.png
|structuredtext=#Click '''Admin'''.
#Under '''Altocloud''', click  '''Outcomes'''.
#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes#View|display text=Search for the outcome you want.}}
#Under options, click '''Edit'''.
#Make any necessary changes. For more information, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes#CreateOutcome|display text=Create an outcome.}}
#Click '''Save and close'''.
|Status=No
}}{{Section
|sectionHeading=Activate or deactivate an outcome
|anchor=Activate
|alignment=Horizontal
|Media=Image
|image=OutcomeDeactivatePEPC.png
|structuredtext=When you create an outcome, it is automatically activated. This means it is ready to use on your site.[[File:ActiveToggle.png]]

To determine when an outcome becomes available, use the '''Active''' switch, which appears at the bottom of the page when you create or edit an outcome.

{{NoteFormat|To permanently remove the segment, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes#Delete|display text=delete it}} instead.|2}}
|Status=No
}}{{Section
|sectionHeading=Delete an outcome
|anchor=Delete
|alignment=Horizontal
|Media=Image
|image=OutcomeDelete.png
|structuredtext={{NoteFormat|Deletion is permanent. To temporarily suspend the outcome from being available, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes#Activate|display text=deactivate it}} instead.|2}}

#Click '''Admin'''.
#Under '''Altocloud''', click  '''Outcomes'''.
#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes#View|display text=Search for the outcome you want.}}
#Under options, click '''Delete'''.
#Click '''Yes'''.
|Status=No
}}
}}