Apply an action map to specific webpages
Contents
Learn how to specify the webpages where an action map triggers.
Prerequisites
- Configure the following permissions in Genesys Cloud:
- Journey > Action Map > Add, Delete, Edit, and View (to create action maps)
- Journey > Action Target > View (to select a team to handle interactions from the action map)
- Create segments.
- Create outcomes.
Apply an action map to webpages
When you create an action map that uses aNo results, define an expression that determines on which webpages the action map should or should not trigger:
- Under Apply to selected pages, click Add page.
- In the Show this action map if the page URL list, select the appropriate operator.
- In the some path or keyword box, type the appropriate value (as needed by the operator you selected).
- Do one of the following:
- To add an OR condition, next to the some path or keyword box, click the +. For more information, see OR conditions.
- To add an AND condition, under the boxes, click Add. For more information, see AND conditions.
- Verify that the expression is valid.
Operators for URL conditions
Operator | Matches | Description | Notes |
equals | a full URL only | Action map triggers only when the visitor is on a webpage with a URL that exactly matches all of the characters that you define.
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If you define an equals condition, you cannot define any other AND conditions.
Correct:
Incorrect:
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not equals | a full URL only | Action map triggers only when the visitor is on a webpage with a URL that exactly matches all of the characters that you define.
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If you define a not equals condition, you cannot define any other AND conditions.
Incorrect:
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like | a "substring match" | Action map triggers only when the visitor is on a webpage with a URL that contains some of the characters that you define.
This operator is useful when you want to target a unique query string parameter (a keyword) that appears in multiple URLs. |
You can define conditions containing multiple like and not like operators.
Correct:
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not like | a "substring match" | Action map triggers only when the visitor is on a webpage with a URL that does not contains any of the characters that you define. |
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starts with | identical characters starting from the beginning of the string, up to and including the last character in the string | Use this operator when your URLs are generally unvarying but can include query string parameters at the end that you want to exclude.
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You can have one starts with or one ends with operator per condition.
Incorrect:
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ends with | identical characters starting from the end of the string, up to and including the first character in the string | Use this operator when you want to match a specific query string parameters at the end of the URL.
For example, you can match shopping cart pages that use "/thankyou.html" at the end of their URLs. |
You can have one ends with operator per condition. |
Condition errors
OR conditions
You can add as many OR conditions as you need for each operator. For more information on the available operators, see Operators for URL conditions.
AND conditions
Remove a condition
Verify that the expression is valid
After you define the expression to apply an action map to a webpage, ensure that the expression is valid.
- Under Check if the action map targets the web page(s), type the first URL to check in the box.
- To check another URL, click + and type the next URL.
- After you specify all the pages to check, click Check.
- Review the results.
- If you are using the equals, or not equals operators, ensure that you specified a full URL.
- If you are using the equals, not equals, or starts with operators, ensure that you specified the protocol.