Unknown users (admin view)

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This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.

Contents

In Live Now, learn how to recognize when Genesys Predictive Engagement does not fully recognize a user.

Prerequisites

  • Configure the following permissions in PureCloud:
    • Journey > Customer > View permission (to see information about existing customers)
    • Journey > Event > View permission (to see events on the customer journey map)
    • Journey > Visit > View permission (to see live tracking information about visitors who are currently on your website)

Unknown users

If Genesys Predictive Engagement cannot identify a user, Genesys Predictive Engagement displays Unknown in the customer summary fields. If Genesys Predictive Engagement is later able to identify the user, the user's actual information appears.
Retrieved from "https://all.docs.genesys.com/ATC/Current/AdminGuide/Unknown_users (2024-07-27 21:25:53)"
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