From Genesys Documentation
Unknown visitors (admin view)
In Live Now, learn how to recognize when Genesys Predictive Engagement does not fully recognize a visitor.
Prerequisites
- Configure the following permissions in Genesys Cloud:
- Journey > Customer > View (to see information about existing customers)
- Journey > Event > View (to see events on the customer journey map)
- Journey > Visit > View (to see live tracking information about visitors who are currently on your website)
Unknown visitors
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