Unknown visitors (admin view)
From Genesys Documentation
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Contents
In Live Now, learn how to recognize when Genesys Predictive Engagement does not fully recognize a visitor.
Prerequisites
- Configure the following permissions in Genesys Cloud:
- Journey > Customer > View (to see information about existing customers)
- Journey > Event > View (to see events on the customer journey map)
- Journey > Visit > View (to see live tracking information about visitors who are currently on your website)
Unknown visitors
If Genesys Predictive Engagement cannot identify a visitor, Genesys Predictive Engagement displays Unknown in the customer summary fields. If Genesys Predictive Engagement identifies the visitor later, the visitor's actual information appears.
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