Unknown visitors (admin view)

• Genesys Predictive Engagement

Unknown visitors (admin view)

In Live Now, learn how to recognize when Genesys Predictive Engagement does not fully recognize a visitor.

Prerequisites

• Configure the following permissions in Genesys Cloud:
  • Journey > Customer > View (to see information about existing customers)
  • Journey > Event > View (to see events on the customer journey map)
  • Journey > Visit > View (to see live tracking information about visitors who are currently on your website)

Unknown visitors

If Genesys Predictive Engagement cannot identify a visitor, Genesys Predictive Engagement displays Unknown in the customer summary fields. If Genesys Predictive Engagement identifies the visitor later, the visitor's actual information appears.