Session information icons (Genesys Cloud) - Genesys Documentation

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This topic is part of the manual Genesys Predictive Engagement Agent's Guide for version Current of Genesys Predictive Engagement.

Contents

1 Session information icons
2 Devices
3 Operating system
4 Browsers

Feature coming soon!Learn about the icons for browsers, devices, and operating systems that Genesys Cloud agents see when they review a session card for a user.

Session information icons

Session information icons provide information about a user's location and equipment.

Devices

Operating system

Browsers

Retrieved from "https://all.docs.genesys.com/ATC/Current/AgentGuide/Additional_information_icons (2025-06-23 20:26:31)"

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