Difference between revisions of "ATC/Current/AdminGuide/Unknown users"
From Genesys Documentation
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|TocName=Unknown visitors | |TocName=Unknown visitors | ||
|Context=In Live Now, learn how to recognize when {{MINTYDOCSPRODUCT}} does not recognize a visitor. | |Context=In Live Now, learn how to recognize when {{MINTYDOCSPRODUCT}} does not recognize a visitor. | ||
+ | |Dimension=JourneyData | ||
|ComingSoon=No | |ComingSoon=No | ||
|Platform=PureConnect, GenesysCloud, GenesysEngage-cloud | |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud |
Revision as of 18:44, May 18, 2021
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Contents
In Live Now, learn how to recognize when Genesys Predictive Engagement does not recognize a visitor.
Prerequisites
- Configure the following permissions in Genesys Cloud:
- Journey > Customer > View (to see information about existing customers)
- Journey > Event > View (to see events on the customer journey map)
- Journey > Visit > View (to see live tracking information about visitors who are currently on your website)
Unknown visitors
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