Difference between revisions of "ATC/Current/AdminGuide/Live Now"
From Genesys Documentation
m (Text replacement - "|Type=Structured" to "|Type=Structured |gif=No") |
DannaShirley (talk | contribs) (Published) |
||
| Line 8: | Line 8: | ||
|sectionHeading=About Live Now | |sectionHeading=About Live Now | ||
|Type=Structured | |Type=Structured | ||
| − | |||
|anchor=AboutLiveNow | |anchor=AboutLiveNow | ||
|alignment=Horizontal | |alignment=Horizontal | ||
|image=LiveNow0131.png | |image=LiveNow0131.png | ||
| + | |gif=No | ||
|structuredtext=When you open the {{MINTYDOCSPRODUCT}} Admin UI, the first page you see is the Live Now page. | |structuredtext=When you open the {{MINTYDOCSPRODUCT}} Admin UI, the first page you see is the Live Now page. | ||
| + | |||
| + | |||
| + | {{NoteFormat|Live Now shows the most recent 40 visitors who were active in the last 5 minutes.}} | ||
|fullwidth=No | |fullwidth=No | ||
| + | |Status=No | ||
}}{{Section | }}{{Section | ||
|sectionHeading=Filter by segments | |sectionHeading=Filter by segments | ||
|Type=Structured | |Type=Structured | ||
| − | |||
|anchor=LiveNowFilter | |anchor=LiveNowFilter | ||
|alignment=Horizontal | |alignment=Horizontal | ||
|image=LiveNowFIlter0131.png | |image=LiveNowFIlter0131.png | ||
| + | |gif=No | ||
|structuredtext=To see only visitors who belong to specific segments, in the '''Choose segments''' list select the segments you want. | |structuredtext=To see only visitors who belong to specific segments, in the '''Choose segments''' list select the segments you want. | ||
|fullwidth=No | |fullwidth=No | ||
| + | |Status=No | ||
}}{{Section | }}{{Section | ||
|sectionHeading=Search for visitors | |sectionHeading=Search for visitors | ||
|Type=Structured | |Type=Structured | ||
| − | |||
|anchor=LiveNowSearch | |anchor=LiveNowSearch | ||
|alignment=Horizontal | |alignment=Horizontal | ||
|image=LiveNowSearch0131.png | |image=LiveNowSearch0131.png | ||
| + | |gif=No | ||
|structuredtext=You can search for visitors by their: | |structuredtext=You can search for visitors by their: | ||
* Name | * Name | ||
| Line 39: | Line 44: | ||
Search is not case-sensitive. | Search is not case-sensitive. | ||
|fullwidth=No | |fullwidth=No | ||
| + | |Status=No | ||
}}{{Section | }}{{Section | ||
|sectionHeading=Status | |sectionHeading=Status | ||
|Type=Structured | |Type=Structured | ||
| − | |||
|anchor=Status | |anchor=Status | ||
|alignment=Horizontal | |alignment=Horizontal | ||
|image=LiveNowStatus0131.png | |image=LiveNowStatus0131.png | ||
| + | |gif=No | ||
|structuredtext=The status reflects the visitor's status on your website: | |structuredtext=The status reflects the visitor's status on your website: | ||
* '''<span style="color: rgb(51, 153, 102);" data-mce-style="color: #339966;">Green</span>''': Online. The visitor is active on your website. | * '''<span style="color: rgb(51, 153, 102);" data-mce-style="color: #339966;">Green</span>''': Online. The visitor is active on your website. | ||
| Line 53: | Line 59: | ||
{{NoteFormat|When a visitor arrives your website, {{MINTYDOCSPRODUCT}} begins timing their presence. After 30 minutes of inactivity, {{MINTYDOCSPRODUCT}} automatically ends their session. }} | {{NoteFormat|When a visitor arrives your website, {{MINTYDOCSPRODUCT}} begins timing their presence. After 30 minutes of inactivity, {{MINTYDOCSPRODUCT}} automatically ends their session. }} | ||
|fullwidth=No | |fullwidth=No | ||
| + | |Status=No | ||
}}{{Section | }}{{Section | ||
|sectionHeading=View visitor details | |sectionHeading=View visitor details | ||
|Type=Structured | |Type=Structured | ||
| − | |||
|anchor=ViewVisitorDetails | |anchor=ViewVisitorDetails | ||
|alignment=Horizontal | |alignment=Horizontal | ||
|image=LiveNowClickName0131.png | |image=LiveNowClickName0131.png | ||
| + | |gif=No | ||
|structuredtext=To see the details about a visitor, click the visitor's name. For more information about the types of details available, see {{#mintydocs_link:manual=AdminGuide|topic=Visitor_details|link text=Visitor details}}. | |structuredtext=To see the details about a visitor, click the visitor's name. For more information about the types of details available, see {{#mintydocs_link:manual=AdminGuide|topic=Visitor_details|link text=Visitor details}}. | ||
|fullwidth=No | |fullwidth=No | ||
| + | |Status=No | ||
}}{{Section | }}{{Section | ||
|sectionHeading=View web page | |sectionHeading=View web page | ||
|Type=Structured | |Type=Structured | ||
| − | |||
|anchor=VIewWebsitePage | |anchor=VIewWebsitePage | ||
|alignment=Horizontal | |alignment=Horizontal | ||
|image=LiveNowBrowsing0131.png | |image=LiveNowBrowsing0131.png | ||
| + | |gif=No | ||
|structuredtext=To see the website page where the visitor is currently browsing, click the link under '''Browsing'''. | |structuredtext=To see the website page where the visitor is currently browsing, click the link under '''Browsing'''. | ||
|fullwidth=No | |fullwidth=No | ||
| + | |Status=No | ||
}} | }} | ||
}} | }} | ||
Revision as of 13:51, March 28, 2019
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Contents
Live Now presents live tracking information about visitors who are currently on your website.
About Live Now
When you open the Genesys Predictive Engagement Admin UI, the first page you see is the Live Now page.
Important
Live Now shows the most recent 40 visitors who were active in the last 5 minutes.Filter by segments
To see only visitors who belong to specific segments, in the Choose segments list select the segments you want.
Search for visitors
You can search for visitors by their:
- Name
- Browsing website
- Location
For example, a search for "Atl" displays visitors from Atlanta. A search for "Ho" displays all visitors who are browsing the "Home Insurance" webpage and the visitors in the "Hot Prospect" segment.
Search is not case-sensitive.Status
The status reflects the visitor's status on your website:
- Green: Online. The visitor is active on your website.
- Orange: Idle. The visitor is not currently on your website The browser is minimized, or the visitor is looking at a different site in a separate tab.
- Grey: Away. The visitor has closed the page or the visit has expired.
Important
When a visitor arrives your website, Genesys Predictive Engagement begins timing their presence. After 30 minutes of inactivity, Genesys Predictive Engagement automatically ends their session. View visitor details
To see the details about a visitor, click the visitor's name. For more information about the types of details available, see Visitor details.
View web page
To see the website page where the visitor is currently browsing, click the link under Browsing.
Comments or questions about this documentation? Contact us for support!