Difference between revisions of "ATC/Current/AdminGuide/Segments assigned"
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Revision as of 14:36, November 20, 2020
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Contents
In Live Now, learn how to use segments to understand what characteristics or behaviors a user shares with other users.
Prerequisites
- Configure the following permissions in Genesys Cloud:
- Journey > Customer > View (to see information about existing customers)
- Journey > Event > View (to see events on the customer journey map)
- Journey > Segment > View (to see matched segments for a visit)
- Journey > Visit > View (to see live tracking information about visitors who are currently on your website)
View assigned segments
A segment represents a group of customers that have something in common. For example, a segment might include all customers who use the same browser or are from the same geographic region.
Segments appear in the order in which Genesys Predictive Engagement assigns them to the customer.
For more information on defining segments, see Manage segments.Comments or questions about this documentation? Contact us for support!