Difference between revisions of "ATC/Current/AdminGuide/Searches performed"
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| − | |Context=In Live Now, learn how to see what a customer | + | |Context=In Live Now, learn how to see what a customer searched for on your website. This information provides insight into their specific questions and prepares you to answer them. |
|ComingSoon=No | |ComingSoon=No | ||
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**'''Journey '''>''' Customer''' > '''View''' (to see information about existing customers) | **'''Journey '''>''' Customer''' > '''View''' (to see information about existing customers) | ||
**'''Journey '''>''' Event '''>''' View''' (to see events on the customer journey map) | **'''Journey '''>''' Event '''>''' View''' (to see events on the customer journey map) | ||
| − | **'''Journey '''>''' Visit''' > ''' View '''(to see live tracking information about visitors who are | + | **'''Journey '''>''' Visit''' > ''' View '''(to see live tracking information about visitors who are on your website currently) |
|Section={{Section | |Section={{Section | ||
|sectionHeading=View searches performed | |sectionHeading=View searches performed | ||
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|alignment=Horizontal | |alignment=Horizontal | ||
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|image=Searches.png | |image=Searches.png | ||
| − | |structuredtext=Each time a user searches your site, the URL for your webpage changes. Since {{MINTYDOCSPRODUCT}} tracks URL changes, | + | |structuredtext=Each time a user searches your site, the URL for your webpage changes. Since {{MINTYDOCSPRODUCT}} tracks URL changes, it can display information to your agents about each user's specific searches under '''Searches performed'''. {{NoteFormat|You must configure your URL search parameter in your {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Web_tracking|anchor=SiteSearchSettings|display text=site search settings}}.|}} |
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|sectionHeading=View search details in the visit journey map | |sectionHeading=View search details in the visit journey map | ||
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|image=SearchesonMap.png | |image=SearchesonMap.png | ||
| − | |structuredtext=In the visit journey map, | + | |structuredtext=In the visit journey map, rest your mouse on a search icon to see what the customer searched for. |
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Revision as of 12:04, October 15, 2020
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
In Live Now, learn how to see what a customer searched for on your website. This information provides insight into their specific questions and prepares you to answer them.
Prerequisites
- Configure the following permissions in Genesys Cloud:
- Journey > Customer > View (to see information about existing customers)
- Journey > Event > View (to see events on the customer journey map)
- Journey > Visit > View (to see live tracking information about visitors who are on your website currently)
View searches performed
Each time a user searches your site, the URL for your webpage changes. Since Genesys Predictive Engagement tracks URL changes, it can display information to your agents about each user's specific searches under Searches performed.
Important
You must configure your URL search parameter in your site search settings.View search details in the visit journey map
In the visit journey map, rest your mouse on a search icon to see what the customer searched for.
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