Difference between revisions of "ATC/Current/AdminGuide/Segment examples"
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|DisplayName=Examples of segments | |DisplayName=Examples of segments | ||
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|TocName=Examples | |TocName=Examples | ||
| + | |Context=Review examples of segments to get ideas for your own segments. | ||
|ComingSoon=No | |ComingSoon=No | ||
| − | | | + | |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud |
|Section={{Section | |Section={{Section | ||
|sectionHeading=Segment based on how a user searches | |sectionHeading=Segment based on how a user searches | ||
|anchor=SegmentSearch | |anchor=SegmentSearch | ||
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|alignment=Horizontal | |alignment=Horizontal | ||
|Media=Video | |Media=Video | ||
|image=333451815 | |image=333451815 | ||
|structuredtext=You can add visitors to segments based on their search queries. | |structuredtext=You can add visitors to segments based on their search queries. | ||
| − | # Under '''Visitor journey''', in the list, select Search query. | + | |
| − | # In the operator list, {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=VisitorAttsJourney#Operators|display text=select your operator.}} | + | #Under '''Visitor journey''', in the list, select Search query. |
| − | # In the box, type the words or phrases that match the visitor to the segment. Separate items with commas. | + | #In the operator list, {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=VisitorAttsJourney#Operators|display text=select your operator.}} |
| + | #In the box, type the words or phrases that match the visitor to the segment. Separate items with commas. | ||
| + | |||
[[File:SearchQueryEx.png]] | [[File:SearchQueryEx.png]] | ||
{{NoteFormat|Due to frequent updates, the user interface in the accompanying video may appear different in your environment.}} | {{NoteFormat|Due to frequent updates, the user interface in the accompanying video may appear different in your environment.}} | ||
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|Status=No | |Status=No | ||
}}{{Section | }}{{Section | ||
|sectionHeading=Trigger based on user activity: abandoned form | |sectionHeading=Trigger based on user activity: abandoned form | ||
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|alignment=Vertical | |alignment=Vertical | ||
| − | |structuredtext=In the following example, an action map | + | |structuredtext=In the following example, an action map triggers if a visitor using Chrome version 56 goes to the '''Request Quote''' page, but then navigates to the '''About''' page before completing the request. |
First define the visitor attributes: | First define the visitor attributes: | ||
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Then define the journey details: | Then define the journey details: | ||
[[File:JourneyEx1Cropped0301.png|middle|large]] | [[File:JourneyEx1Cropped0301.png|middle|large]] | ||
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|Status=No | |Status=No | ||
}} | }} | ||
}} | }} | ||
Revision as of 14:43, September 10, 2020
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Review examples of segments to get ideas for your own segments.
Segment based on how a user searches
You can add visitors to segments based on their search queries.
- Under Visitor journey, in the list, select Search query.
- In the operator list, select your operator.
- In the box, type the words or phrases that match the visitor to the segment. Separate items with commas.
Important
Due to frequent updates, the user interface in the accompanying video may appear different in your environment.Trigger based on user activity: abandoned form
In the following example, an action map triggers if a visitor using Chrome version 56 goes to the Request Quote page, but then navigates to the About page before completing the request.
First define the visitor attributes:
Then define the journey details:
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