Difference between revisions of "ATC/Current/AdminGuide/Live Now"
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Revision as of 16:15, January 31, 2019
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Contents
Live Now presents live tracking information about visitors who are currently on your website.
About Live Now
When you open the Genesys Predictive Engagement Admin UI, the first page you see is the Live Now page.
Filter by segments
To see only visitors who belong to specific segments, in the Choose segments list select the segments you want.
Search for visitors
You can search for visitors by their:
- Name
- Browsing website
- Location
For example, a search for "Atl" displays visitors from Atlanta. A search for "Ho" displays all visitors who are browsing the "Home Insurance" webpage and the visitors in the "Hot Prospect" segment.
Search is not case-sensitive.Status
The status reflects the visitor's status on your website:
- Green: Online. The visitor is active on your website.
- Orange: Idle. The visitor is not currently on your website The browser is minimized, or the visitor is looking at a different site in a separate tab.
- Grey: Away. The visitor has closed the page or the visit has expired.
Important
When a visitor arrives your website, Genesys Predictive Engagement begins timing their presence. After 30 minutes of inactivity, Genesys Predictive Engagement automatically ends their session. View visitor details
To see the details about a visitor, click the visitor's name. For more information about the types of details available, see Visitor details.
View web page
To see the website page where the visitor is currently browsing, click the link under Browsing.
Comments or questions about this documentation? Contact us for support!