Difference between revisions of "ATC/Current/AdminGuide/Unknown users"
From Genesys Documentation
DannaShirley (talk | contribs) (Published) |
DannaShirley (talk | contribs) (Published) |
||
| Line 9: | Line 9: | ||
*[https://help.mypurecloud.com/articles/altocloud-permissions-overview Configure the following permissions in PureCloud:] | *[https://help.mypurecloud.com/articles/altocloud-permissions-overview Configure the following permissions in PureCloud:] | ||
| − | **'''Journey '''>''' Customer''' > '''View''' | + | **'''Journey '''>''' Customer''' > '''View''' (to see information about existing customers) |
| − | **'''Journey '''>''' Event '''>''' View''' | + | **'''Journey '''>''' Event '''>''' View''' (to see events on the customer journey map) |
| − | **'''Journey '''>''' Visit''' > ''' View ''' | + | **'''Journey '''>''' Visit''' > ''' View '''(to see live tracking information about visitors who are currently on your website) |
|Section={{Section | |Section={{Section | ||
|sectionHeading=Unknown users | |sectionHeading=Unknown users | ||
| Line 19: | Line 19: | ||
|image=UnknownVisitor.png | |image=UnknownVisitor.png | ||
|structuredtext=If {{MINTYDOCSPRODUCT}} cannot identify a user, {{MINTYDOCSPRODUCT}} displays '''Unknown''' in the customer summary fields. If {{MINTYDOCSPRODUCT}} is later able to identify the user, the user's actual information appears. | |structuredtext=If {{MINTYDOCSPRODUCT}} cannot identify a user, {{MINTYDOCSPRODUCT}} displays '''Unknown''' in the customer summary fields. If {{MINTYDOCSPRODUCT}} is later able to identify the user, the user's actual information appears. | ||
| + | |structuredtextwide= | ||
| + | |FAQHeading= | ||
|Status=No | |Status=No | ||
}} | }} | ||
}} | }} | ||
Revision as of 11:12, June 23, 2020
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Contents
In Live Now, learn how to recognize when Genesys Predictive Engagement does not fully recognize a user.
Prerequisites
- Configure the following permissions in PureCloud:
- Journey > Customer > View (to see information about existing customers)
- Journey > Event > View (to see events on the customer journey map)
- Journey > Visit > View (to see live tracking information about visitors who are currently on your website)
Unknown users
If Genesys Predictive Engagement cannot identify a user, Genesys Predictive Engagement displays Unknown in the customer summary fields. If Genesys Predictive Engagement is later able to identify the user, the user's actual information appears.
Comments or questions about this documentation? Contact us for support!