Difference between revisions of "ATC/Current/AdminGuide/Web tracking"
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|Context=Configure how {{MINTYDOCSPRODUCT}} tracks your visitors as they move through your website. | |Context=Configure how {{MINTYDOCSPRODUCT}} tracks your visitors as they move through your website. | ||
|Prereq='''Prerequisites''' | |Prereq='''Prerequisites''' | ||
− | * [https://help.mypurecloud.com/articles/altocloud-permissions-overview Configure the following permissions in PureCloud:] | + | |
− | ** '''Journey '''>''' Settings''' > '''Edit''', or '''View''' permissions | + | *[https://help.mypurecloud.com/articles/altocloud-permissions-overview Configure the following permissions in PureCloud:] |
+ | **'''Journey '''>''' Settings''' > '''Edit''', or '''View''' permissions | ||
|Section={{Section | |Section={{Section | ||
|sectionHeading=About web tracking | |sectionHeading=About web tracking | ||
Line 25: | Line 26: | ||
|gif=No | |gif=No | ||
|structuredtext={{NoteFormat|Before you begin, deploy the {{MINTYDOCSPRODUCT}} {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Tracking_snippet|display text=tracking snippet}}.|2}} | |structuredtext={{NoteFormat|Before you begin, deploy the {{MINTYDOCSPRODUCT}} {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Tracking_snippet|display text=tracking snippet}}.|2}} | ||
− | # Click '''Admin'''. | + | |
− | # Under '''Altocloud''', click '''Web Tracking'''. | + | #Click '''Admin'''. |
− | # Specify the [[#AllowedDomains|allowed domains]]. | + | #Under '''Altocloud''', click '''Web Tracking'''. |
− | # Specify the [[#ShortIDLength|short ID length]]. | + | #Specify the [[#AllowedDomains|allowed domains]]. |
− | # Specify any [[#ExcludeURLQueryParameters|URL query parameters]] that {{MINTYDOCSPRODUCT}} should ignore. | + | #Specify the [[#ShortIDLength|short ID length]]. |
− | # Indicate whether {{MINTYDOCSPRODUCT}} should [[#KeepURLFrag|keep URL fragments]]. | + | #Specify any [[#ExcludeURLQueryParameters|URL query parameters]] that {{MINTYDOCSPRODUCT}} should ignore. |
− | # Specify any [[#SiteSearchSettings|site search settings]]. | + | #Indicate whether {{MINTYDOCSPRODUCT}} should [[#KeepURLFrag|keep URL fragments]]. |
− | # Click '''Save.''' | + | #Specify any [[#SiteSearchSettings|site search settings]]. |
+ | #Click '''Save.''' | ||
|fullwidth=No | |fullwidth=No | ||
|Status=No | |Status=No | ||
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* Include only domain and sub-domains labels. Do not include additional /paths after the domain. | * Include only domain and sub-domains labels. Do not include additional /paths after the domain. | ||
* {{MINTYDOCSPRODUCT}} validates your domain entries and displays an error message if any are incorrect. }} | * {{MINTYDOCSPRODUCT}} validates your domain entries and displays an error message if any are incorrect. }} | ||
− | # Under '''Allowed Domains''', click '''Add first domain'''. | + | |
− | # Type the domain you want to track.<br /> | + | #Under '''Allowed Domains''', click '''Add first domain'''. |
− | # To add another domain, click '''Add more'''.<br /> | + | #Type the domain you want to track.<br /> |
+ | #To add another domain, click '''Add more'''.<br /> | ||
|fullwidth=No | |fullwidth=No | ||
|Status=No | |Status=No | ||
Line 136: | Line 139: | ||
|fullwidth=No | |fullwidth=No | ||
|Status=No | |Status=No | ||
+ | }}{{Section | ||
+ | |sectionHeading=Filter IP addresses | ||
+ | |Type=Structured | ||
+ | |anchor=FilterIPAddresses | ||
+ | |alignment=Horizontal | ||
+ | |gif=No | ||
+ | |structuredtext=Placeholder block for AI-164 | ||
+ | |||
+ | Filter out addresses that should not be included in {{MINTYDOCSPRODUCT}} tracking statistics (affects machine learning, reporting, pricing, etc.) | ||
+ | |||
+ | Example: you don't want to include internal traffic. | ||
+ | |||
+ | Note: This is in addition to whatever blocking your corporate IT department does to block external traffic from competitors, robo-spammers, etc. | ||
+ | |||
+ | You can block a single address. | ||
+ | |||
+ | To block a range of addresses, specify a range. For a large number of addresses, use CIDR notation. | ||
+ | |||
+ | Examples of CIDR notation | ||
+ | |||
+ | Warning about using CIDR (could exclude needed IP addresses) | ||
+ | |||
+ | Link to a site that explain/provides examples of CIDR notation | ||
+ | |fullwidth=No | ||
+ | |Status=Yes | ||
}} | }} | ||
}} | }} |
Revision as of 13:31, January 16, 2020
Contents
Configure how Genesys Predictive Engagement tracks your visitors as they move through your website.
Prerequisites
- Configure the following permissions in PureCloud:
- Journey > Settings > Edit, or View permissions
About web tracking
Genesys Predictive Engagement analyzes the paths your visitors take on your website to determine when to trigger action maps and to calculate visitors' outcome scores.
Configure web tracking
- Click Admin.
- Under Altocloud, click Web Tracking.
- Specify the allowed domains.
- Specify the short ID length.
- Specify any URL query parameters that Genesys Predictive Engagement should ignore.
- Indicate whether Genesys Predictive Engagement should keep URL fragments.
- Specify any site search settings.
- Click Save.
Allowed domains
Identify the website domains that you want to accept web traffic from.
- Include only domain and sub-domains labels. Do not include additional /paths after the domain.
- Genesys Predictive Engagement validates your domain entries and displays an error message if any are incorrect.
- Under Allowed Domains, click Add first domain.
- Type the domain you want to track.
- To add another domain, click Add more.
Short ID length
Genesys Predictive Engagement assigns each visit a unique number that is based on a lengthy, automatically generated ID. In the Short ID field, indicate the number of digits that Genesys Predictive Engagement should use for each visit ID.
You should choose a short ID length that is long enough to be unique among all visitors that are currently active on your website. The more traffic your site gets, the longer your short ID should be. For example: if you always have less than 10,000 visitors at any time, a short ID length of 4 will suffice. If you could have more than 100,000 visitors at any one time, then you should choose a short ID length of 6.
Exclude URL query parameters
Keep URL fragments
You can configure whether Genesys Predictive Engagement should use URL fragments to identify web pages.
URL fragments appear after a URL. For example, in "altocloud.com#pagename", #pagename is a URL fragment.
While URL fragments can identify specific webpages, they can also potentially expose personally identifiable information, which violates GDPR. They can also result in an excess amount of tracking data.
If you... | Then Altocloud... | Example |
Do not keep URL fragments | Ignores query parameters after the fragment. |
website.com/products/product#?query=searchedstring
website.com/products/product |
Use query strings before the fragment and do not choose to keep them | Tracks that query parameter but not the fragment. |
website.com/products/product?query=searchedstring#some-fragment
website.com/products/product?query=searchedstring |
Do keep URL fragments | tracks the query parameters after the fragment. | website.com/products/product#?query=searchedstring
website.com/products/product# |