Difference between revisions of "ATC/Current/AdminGuide/Visitor Activity"

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|structuredtext=# To select the time period for the report, click the '''Start''' and '''End''' boxes.
 
|structuredtext=# To select the time period for the report, click the '''Start''' and '''End''' boxes.
 
# To indicate whether you want to see hourly or daily results, click the '''Granularity''' option. For more information, see {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Analytics_data#Granularity|display text=Granularity.}}
 
# To indicate whether you want to see hourly or daily results, click the '''Granularity''' option. For more information, see {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Analytics_data#Granularity|display text=Granularity.}}
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# To filter the results by segments and/or outcomes, select up to 10 items in the '''Filter activity by''' list.<br />{{NoteFormat|Segments appear at the top of the list. To select outcomes, scroll down. You may select a total of 10 items, any combination of segments and outcomes, in this list.}}<br />
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# {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Visitor_Activity#FilterSegmentsOutcomes|display text=Filter }} by segments and/or outcomes.
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|fullwidth=No
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|Status=No
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}}{{Section
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|sectionHeading=Filter by segments and outcomes
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|Type=Structured
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|anchor=FilterSegmentsOutcomes
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|alignment=Horizontal
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|image=FilterSegmentsOutcomes.png
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|gif=No
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|structuredtext=You can filter by any combination of segments and outcomes. You can select up to 10 items.
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# Click '''Filters'''.
 +
# Expand the '''Segments''' and '''Outcomes''' lists.  
 +
# Search for segments and outcomes by their names.
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# To select an item, click its checkbox.  
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# To remove an item, click its X.
 
|fullwidth=No
 
|fullwidth=No
 
|Status=No
 
|Status=No
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|gif=No
 
|gif=No
 
|structuredtext=To see details, hover over a point on the report.
 
|structuredtext=To see details, hover over a point on the report.
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|Status=No
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}}{{Section
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|sectionHeading=Export the Visitor Activity report
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|Type=Structured
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|alignment=Horizontal
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|image=VisitorActivityExport.png
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|gif=No
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|structuredtext=You can export a CSV (comma-separate value) file that contains the details of the Visitor Activity report.
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# {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Visitor_Activity#ConfigureReportPeriod|display text=Configure the report}} so that it displays the data you want.
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# Click the report's menu.
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# Click '''Download CSV'''.<br />
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# The system downloads the report to your local Downloads folder.
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{{NoteFormat|The name of the exported file includes from- and to- timestamps in the standard ISO-8601 format (mmhhddmmyyyy).}}
 
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Revision as of 11:11, June 11, 2019

This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.

Use the Visitor Activity report to track how visitors use your site.

Prerequisites

About the Visitor Activity report

The Visitor Activity report shows the number of visitors on your website during a given time period. It allows you to track usage trends and to see exact numbers of visitors at specific times. You can filter results by segments and outcomes. For more information about the availability of data in this report, see About analytics data.

View the Visitor Activity report

  1. Click Admin.
  2. Under Altocloud, click Visitor Activity Report.

Configure the Visitor Activity report

  1. To select the time period for the report, click the Start and End boxes.
  2. To indicate whether you want to see hourly or daily results, click the Granularity option. For more information, see Granularity.
  3. Filter by segments and/or outcomes.

Filter by segments and outcomes

You can filter by any combination of segments and outcomes. You can select up to 10 items.

  1. Click Filters.
  2. Expand the Segments and Outcomes lists.
  3. Search for segments and outcomes by their names.
  4. To select an item, click its checkbox.
  5. To remove an item, click its X.

See details

To see details, hover over a point on the report.

Export the Visitor Activity report

You can export a CSV (comma-separate value) file that contains the details of the Visitor Activity report.

  1. Configure the report so that it displays the data you want.
  2. Click the report's menu.
  3. Click Download CSV.
  4. The system downloads the report to your local Downloads folder.
Important
The name of the exported file includes from- and to- timestamps in the standard ISO-8601 format (mmhhddmmyyyy).
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