Difference between revisions of "ATC/Current/AdminGuide/Customer details"

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|Platform=PureEngage, PureConnect, PureCloud
 
|Platform=PureEngage, PureConnect, PureCloud
 
|TocName=Customer details
 
|TocName=Customer details
 +
|ComingSoon=No
 
|Context=See details about a customer and their visit history.
 
|Context=See details about a customer and their visit history.
 +
|Prereq='''Prerequisites'''<br />
 +
* [https://help.mypurecloud.com/articles/altocloud-permissions-overview '''Journey '''>''' Customer''' > '''View''' permission] (to see information about existing customers)
 +
* [https://help.mypurecloud.com/articles/altocloud-permissions-overview '''Journey '''>''' Event '''>''' View''' permission] (to see events on the customer journey map)
 +
* [https://help.mypurecloud.com/articles/altocloud-permissions-overview '''Journey '''>''' Visit''' > ''' View '''permission] (to see live tracking information about visitors who are currently on your website)
 
|Section={{Section
 
|Section={{Section
 
|sectionHeading=About the customer
 
|sectionHeading=About the customer

Revision as of 10:39, May 17, 2019

This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.

See details about a customer and their visit history.

Prerequisites

About the customer

View details such as the customer's name and status.

Visit details

Genesys Predictive Engagement automatically shows information for the current visit. To see a different visit, click it in the list. Genesys Predictive Engagement displays the customer journey map, segments assigned, and outcome scores specifically for the visit you select.
Retrieved from "https://all.docs.genesys.com/ATC/Current/AdminGuide/Customer_details (2024-07-27 23:24:46)"
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