Difference between revisions of "ATC/Current/AdminGuide/Outcomes"
From Genesys Documentation
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|DisplayName=Outcomes | |DisplayName=Outcomes | ||
|Platform=PureEngage, PureConnect, PureCloud | |Platform=PureEngage, PureConnect, PureCloud | ||
+ | |ComingSoon=No | ||
|Context=Outcomes correspond to business goals that you want to monitor and achieve. | |Context=Outcomes correspond to business goals that you want to monitor and achieve. | ||
|Section={{Section | |Section={{Section | ||
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# Click '''Create Outcome'''. | # Click '''Create Outcome'''. | ||
# Use a descriptive name. | # Use a descriptive name. | ||
− | # Define at least one {{ | + | # Define at least one {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=VisitorAttsJourney|display text=attribute}}.<br /> |
# Click '''Save and close'''. | # Click '''Save and close'''. | ||
{{NoteFormat|You can specify as many visitor attributes and visitor journey conditions as you want. You must specify at least one.|1}} | {{NoteFormat|You can specify as many visitor attributes and visitor journey conditions as you want. You must specify at least one.|1}} |
Revision as of 15:42, May 13, 2019
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Outcomes correspond to business goals that you want to monitor and achieve.
About outcomes
In order for Genesys Predictive Engagement to assist your customers in achieving your business goals, you must first define each business goal as anNo results in Genesys Predictive Engagement. Every night, Genesys Predictive Engagement analyzes the customer activity from that day. Based on this analysis, Genesys Predictive Engagement learns how to use your action maps to steer future customers towards your business outcomes.
Tip
The more outcomes you create, the better Genesys Predictive Engagement will be able to predict future outcome scores. View your outcomes
- Click Admin.
- Under Altocloud, click Outcomes.
Tip
Search for an outcome by its name or description. Search is case-insensitive.Create an outcome
- Click Admin.
- Under Altocloud, click Outcomes.
- Click Create Outcome.
- Use a descriptive name.
- Define at least one attribute.
- Click Save and close.
Important
You can specify as many visitor attributes and visitor journey conditions as you want. You must specify at least one.Deactivate an outcome
Deactivate an outcome when you no longer need it.
- Click Admin.
- Under Altocloud, click Outcomes.
- Click the name of the outcome you want to deactivate.
- Click the Active toggle so it is gray.
- Click Submit.
Important
Do not delete outcomes.Comments or questions about this documentation? Contact us for support!