Difference between revisions of "ATC/Current/AdminGuide/Customer journey map"
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|Platform=PureEngage, PureConnect, PureCloud | |Platform=PureEngage, PureConnect, PureCloud | ||
|TocName=Customer journey map | |TocName=Customer journey map | ||
+ | |ComingSoon=No | ||
|Context=The customer journey map shows a visitor's path through your website. | |Context=The customer journey map shows a visitor's path through your website. | ||
+ | |Prereq='''Prerequisites''' | ||
+ | * [https://help.mypurecloud.com/articles/altocloud-permissions-overview '''Journey '''>''' Customer''' > '''View''' permission] (to see information about existing customers) | ||
+ | * [https://help.mypurecloud.com/articles/altocloud-permissions-overview '''Journey '''>''' Event '''>''' View''' permission] (to see events on the customer journey map) | ||
+ | * [https://help.mypurecloud.com/articles/altocloud-permissions-overview '''Journey '''>''' Visit''' > ''' View '''permission] (to see live tracking information about visitors who are currently on your website) | ||
|Section={{Section | |Section={{Section | ||
|sectionHeading=View a customer's journey | |sectionHeading=View a customer's journey |
Revision as of 10:37, May 17, 2019
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Contents
The customer journey map shows a visitor's path through your website.
Prerequisites
- Journey > Customer > View permission (to see information about existing customers)
- Journey > Event > View permission (to see events on the customer journey map)
- Journey > Visit > View permission (to see live tracking information about visitors who are currently on your website)
View a customer's journey
The customer journey map indicates:
- Which pages a customer saw and the sequence in which the customer saw them
- What types of engagement the customer had with an agent or with Genesys Predictive Engagement while on a page
- When the customer matched segments
See point-in-time details
Hover over an icon to see more information about what the customer did.
About icon colors
Green indicates a positive event. For example, a customer adds a product to a cart.
Blue indicates a neutral event. For example, a customer searches a page.
Red indicates a negative event. For example, a customer abandons a form.The following sections provide more details about the icon meanings.
Chat activity icons
Content offer activity icons
Purchase-related activity icons
Form-related icons
Journey shaping icons
Miscellaenous icons
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