Difference between revisions of "ATC/Current/AdminGuide/Segments"

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|image=SegmentsPEPC.png
 
|image=SegmentsPEPC.png
 
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|structuredtext=# Click '''Segments'''.
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|structuredtext=# Click '''Admin'''.
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# Under '''Altocloud''', click '''Segments'''.
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{{NoteFormat|Search for a segment by its name or description. Search is case-insensitive.|2}}
 
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|image=SegmentCreatePEPC.png
 
|image=SegmentCreatePEPC.png
 
|gif=No
 
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|structuredtext=# Click '''Segments'''.
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|structuredtext=# Click '''Admin'''.
 +
# Under '''Altocloud''', click  '''Segments'''.
 
# Click '''Create Segment'''.
 
# Click '''Create Segment'''.
 
# Use a descriptive name.
 
# Use a descriptive name.
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|structuredtext=Deactivate a segment when you no longer need it.
 
|structuredtext=Deactivate a segment when you no longer need it.
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# Click '''Segments'''.
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# Click '''Admin'''.
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# Under '''Altocloud''', click '''Segments'''.
 
# Click the name of the segment you want to deactivate.  
 
# Click the name of the segment you want to deactivate.  
 
# Click the '''Active''' toggle so it is gray.
 
# Click the '''Active''' toggle so it is gray.

Revision as of 21:57, May 7, 2019

This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.

Segments identify and classify visitors based on their behavior and characteristics.

About segments

In Genesys Predictive Engagement aNo results represents a group of customers who share some characteristic or who all behave the same way on your website.

View your segments

  1. Click Admin.
  2. Under Altocloud, click Segments.
Tip
Search for a segment by its name or description. Search is case-insensitive.

Create a segment

  1. Click Admin.
  2. Under Altocloud, click Segments.
  3. Click Create Segment.
  4. Use a descriptive name.
  5. Define at least one visitor or journey attribute.
  6. Specify the color.
  7. To make the segment active, leave the Active setting green.
  8. Click Save and close.
Important
You can specify as many visitor attributes and visitor journey conditions as you want. You must specify at least one.

Deactivate a segment

Deactivate a segment when you no longer need it.

  1. Click Admin.
  2. Under Altocloud, click Segments.
  3. Click the name of the segment you want to deactivate.
  4. Click the Active toggle so it is gray.
  5. Click Submit.
Important
Do not delete segments.
Retrieved from "https://all.docs.genesys.com/ATC/Current/AdminGuide/Segments (2024-11-09 13:04:46)"
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