From Genesys Documentation
(Published) |
(Published) |
||
| Line 4: | Line 4: | ||
|TocName=Unknown visitors | |TocName=Unknown visitors | ||
|Context=In Live Now, learn how to recognize when {{MINTYDOCSPRODUCT}} does not recognize a visitor. | |Context=In Live Now, learn how to recognize when {{MINTYDOCSPRODUCT}} does not recognize a visitor. | ||
| + | |Dimension=JourneyData | ||
|ComingSoon=No | |ComingSoon=No | ||
|Platform=PureConnect, GenesysCloud, GenesysEngage-cloud | |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud | ||
Revision as of 18:44, May 18, 2021
Difference between revisions of "ATC/Current/AdminGuide/Unknown users"
In Live Now, learn how to recognize when Genesys Predictive Engagement does not recognize a visitor.
Prerequisites
- Configure the following permissions in Genesys Cloud:
- Journey > Customer > View (to see information about existing customers)
- Journey > Event > View (to see events on the customer journey map)
- Journey > Visit > View (to see live tracking information about visitors who are currently on your website)
Unknown visitors
If Genesys Predictive Engagement cannot identify a visitor, Genesys Predictive Engagement displays Unknown in the customer summary fields. If Genesys Predictive Engagement identifies the visitor later, the visitor's actual information appears.
Comments or questions about this documentation? Contact us for support!
