Difference between revisions of "ATC/Current/AdminGuide/Outcome scores"
From Genesys Documentation
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| − | *[https://help.mypurecloud.com/articles/ | + | *[https://help.mypurecloud.com/articles/?p=195191 Configure the following permissions in Genesys Cloud:] |
**'''Journey '''>''' Customer''' > '''View''' (to see information about existing customers) | **'''Journey '''>''' Customer''' > '''View''' (to see information about existing customers) | ||
**'''Journey '''>''' Event '''>''' View''' (to see events on the customer journey map) | **'''Journey '''>''' Event '''>''' View''' (to see events on the customer journey map) | ||
Revision as of 12:55, November 19, 2020
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Contents
In Live Now, learn how to recognize when a customer is or is not progressing towards one of your business goals.
Prerequisites
- Configure the following permissions in Genesys Cloud:
- Journey > Customer > View (to see information about existing customers)
- Journey > Event > View (to see events on the customer journey map)
- Journey > Outcome > View (to see outcomes achieved and scores for a visit)
- Journey > Visit > View (to see live tracking information about visitors who are currently on your website)
View outcome scores
A solid green bar indicates that the customer achieved the outcome.
A bar with green and red indicates that the customer has not yet achieved the outcome. The amount of green indicates approximately how close the customer is to achieving the goal.
For more information on defining business outcomes, see Outcomes overview. For more information on how Genesys Predictive Engagement gathers and uses outcome data, see Outcome probabilities.Comments or questions about this documentation? Contact us for support!