From Genesys Documentation
m (Text replacement - "\|Platforms?=([^\|]*)PureCloud([\|]*)" to "|Platform=$1GenesysCloud$2") |
m (Text replacement - "PureCloud" to "Genesys Cloud") |
||
| Line 8: | Line 8: | ||
|Prereq='''Prerequisites''' | |Prereq='''Prerequisites''' | ||
| − | *[https://help.mypurecloud.com/articles/altocloud-permissions-overview Configure the following permissions in | + | *[https://help.mypurecloud.com/articles/altocloud-permissions-overview Configure the following permissions in Genesys Cloud:] |
**'''Journey '''>''' Customer''' > '''View''' (to see information about existing customers) | **'''Journey '''>''' Customer''' > '''View''' (to see information about existing customers) | ||
**'''Journey '''>''' Event '''>''' View''' (to see events on the customer journey map) | **'''Journey '''>''' Event '''>''' View''' (to see events on the customer journey map) | ||
Revision as of 12:05, July 15, 2020
Difference between revisions of "ATC/Current/AdminGuide/Unknown users"
In Live Now, learn how to recognize when Genesys Predictive Engagement does not fully recognize a user.
Prerequisites
- Configure the following permissions in Genesys Cloud:
- Journey > Customer > View (to see information about existing customers)
- Journey > Event > View (to see events on the customer journey map)
- Journey > Visit > View (to see live tracking information about visitors who are currently on your website)
Unknown users
If Genesys Predictive Engagement cannot identify a user, Genesys Predictive Engagement displays Unknown in the customer summary fields. If Genesys Predictive Engagement is later able to identify the user, the user's actual information appears.
Comments or questions about this documentation? Contact us for support!
