Difference between revisions of "ATC/Current/AdminGuide/Get Started PureEngage Cloud"

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|structuredtext=#[https://docs.genesys.com/Documentation/PSAAS/latest/Administrator/Altocloud#ACprepare Prepare your tenant.]
 
#[https://docs.genesys.com/Documentation/PSAAS/latest/Administrator/Altocloud#ACconfigure Configure permissions and routing logic.]
 
#[https://docs.genesys.com/Documentation/PSAAS/latest/Administrator/Altocloud#ACconfigure Configure permissions and routing logic.]
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#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Live_Now|display text=Monitor web activity with LiveNow.}}
 
#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Live_Now|display text=Monitor web activity with LiveNow.}}
 
#[https://docs.genesys.com/Documentation/PSAAS/latest/Administrator/Altocloud#ACweb Configure your web pages.]
 
#[https://docs.genesys.com/Documentation/PSAAS/latest/Administrator/Altocloud#ACweb Configure your web pages.]
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#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_action_maps|display text=Build action maps.}}
 
#[https://docs.genesys.com/Documentation/PSAAS/latest/Administrator/Altocloud#ACchat Receive chats in Agent Desktop.]
 
#[https://docs.genesys.com/Documentation/PSAAS/latest/Administrator/Altocloud#ACchat Receive chats in Agent Desktop.]
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Revision as of 10:25, June 10, 2020

This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.

Contents

PureEngage cloud-based customers should complete these initial tasks in order to use Genesys Predictive Engagement.

Overview

  1. Prepare your tenant.
  2. Configure permissions and routing logic.
  3. Log in to Altocloud.
  4. Create segments
  5. Create outcomes.
  6. Monitor web activity with LiveNow.
  7. Configure your web pages.
  8. Build actions.
  9. Build action maps.
  10. Receive chats in Agent Desktop.
Retrieved from "https://all.docs.genesys.com/ATC/Current/AdminGuide/Get_Started_PureEngage_Cloud (2025-08-24 17:10:21)"
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