ATC/Current/AdminGuide/Apply

Learn how to specify the webpages where an action map triggers.

Prerequisites

• Configure the following permissions in PureCloud:
  • Journey > Action Map > Add, Delete, Edit, and View permissions (to create action maps)
  • Journey > Action Target > View permission (to select a team to handle interactions from the action map)
• Create segments.
• Create outcomes.

Apply an action map to webpages

When you create an action map, build an expression that determines on which webpages the action map should or should not trigger:

1. Under Apply to selected pages, click Add page.
2. In the Show this action map if the page URL list, select the appropriate operator.
3. In the some path or keyword box, type the appropriate value (as needed by the operator you selected).
4. Do one of the following:
   • To add an OR condition, next to the some path or keyword box, click the +. For more information, see OR conditions.
   • To add an AND condition, under the boxes, click Add. For more information, see AND conditions.
     
5. Verify that the expression is valid.

Operators for URL conditions

Operator	Matches	Description	Notes
equals	a full URL only	The action map triggers only when the visitor is on a website page with a URL that exactly matches all of the characters you define. Note: You must specify the protocol, either http: or https:.	If you define an equals condition you cannot define any other AND conditions. Correct: equals http://abc.com OR http://def.com OR http://xyz.com Incorrect: equals abc.com OR def.com equals abc.com AND equals xyz.com
not equals	a full URL only	The action map triggers only when the visitor is on a website page with a URL that exactly matches all of the characters you define. Note: You must specify the protocol, either http: or https:.	If you define a not equals condition you cannot define any other AND conditions. Correct: not equals http://abc.com OR http://def.com OR http://xyz.com<br /> Incorrect: equals abc.com OR def.com equals abc.com AND equals xyz.com
like	a "substring match"	The action map triggers only when the visitor is on a website page with a URL that contains some of the characters you define. This is useful when you want to target a unique query string parameter (a keyword) that appears in multiple URLs.	You can build conditions containing multiple like and not like operators. Correct: like insurance AND like auto OR home OR health
not like	a "substring match"	The action map triggers only when the visitor is on a website page with a URL that does not contains any of the characters you define.
starts with	identical characters starting from the beginning of the string up to and including the last character in the string	Use the starts with operator when your URLs are generally unvarying but can include query string parameters at the end that you want to exclude. Note: You must specify the protocol, either http: or https:.	You can have one starts with or one ends with operator per condition. Correct: starts with http://abc.com OR http://xyz.com AND Like keyword1 or keyword2 Incorrect: starts with abc.com OR xyz.com AND starts with abc.com OR xyz.com
ends with	identical characters starting from the end of the string up to and including the first character in the string	Use the ends with operator when you want to match a specific query string parameters at the end of the URL. For example, you can match shopping cart pages that use /thankyou.html at the end of their URLs.	You can have one ends with operator per condition.

GPE-5839 Updates Operators for URL conditions

Operator	Matches	The action map triggers when the visitor is on a webpage with a URL that contains...	Notes
contains all		all of the characters you define	You must specify the protocol, either http: or https:.
contains any		any of the characters you define
does not contain all		some, but not all, of the characters you define
does not contain any		none of the characters you define
equals	the exact URL you define	an exact match to the characters you define	You must specify the protocol, either http: or https:. If you define an equals condition you cannot define any other AND conditions. Correct: equals http://abc.com OR http://def.com OR http://xyz.com Incorrect: equals abc.com OR def.com equals abc.com AND equals xyz.com
not equals	a full URL only	The action map triggers only when the visitor is on a website page with a URL that exactly matches all of the characters you define.	You must specify the protocol, either http: or https:. If you define a not equals condition you cannot define any other AND conditions. Correct: not equals http://abc.com OR http://def.com OR http://xyz.com<br /> Incorrect: equals abc.com OR def.com equals abc.com AND equals xyz.com
greater than
greater than or equal
less than
less than or equal
starts with	identical characters starting from the beginning of the string up to and including the last character in the string	Use the starts with operator when your URLs are generally unvarying but can include query string parameters at the end that you want to exclude.	You must specify the protocol, either http: or https:. You can have one starts with or one ends with operator per condition. Correct: starts with http://abc.com OR http://xyz.com AND Like keyword1 or keyword2 Incorrect: starts with abc.com OR xyz.com AND starts with abc.com OR xyz.com
ends with	identical characters starting from the end of the string up to and including the first character in the string	Use the ends with operator when you want to match a specific query string parameters at the end of the URL. For example, you can match shopping cart pages that use /thankyou.html at the end of their URLs.	You can have one ends with operator per condition.

Condition errors

As you build your condition, Genesys Predictive Engagement automatically checks for syntax errors, including a valid protocol, spaces and extra special characters. If there are syntax errors, Genesys Predictive Engagement displays an error message. For more information see the notes for the operator you are using.

OR conditions

You can add as many OR conditions as you need for each operator. For information on the available operators, see Operators for URL conditions.

Important

If you use an "OR" condition, the action map triggers if either of the conditions is true.

AND conditions

You can add as many AND conditions as you need for each operator. For information on the available operators, see Operators for URL conditions.

Important

If you use an "AND" condition, the action map triggers only if both conditions is true.

Remove a condition

To remove a condition, hover over it and click the x that appears.

Verify that the expression is valid

After you define the expression to apply an action map to a webpage, check to be sure that the expression is valid.

1. Under Check if the action map targets the web page(s), type the first URL to check in the box.
2. To check another URL, click + and type the next URL.
3. When you have specified all of the pages to check, click Check.
4. Review the results.

Important

If you see, "No" when you check a webpage, it means that the URL doesn't match the specified conditions. Check your expression:

• If you are using the equals, or not equals operators, be sure you have specified a full URL.
• If you are using the equals, not equals, or starts with operators, be sure you have specified the protocol.