Difference between revisions of "ATC/Current/AdminGuide/Customer journey map"
From Genesys Documentation
DannaShirley (talk | contribs) (Published) |
DannaShirley (talk | contribs) (Published) |
||
Line 35: | Line 35: | ||
|Status=No | |Status=No | ||
}}{{Section | }}{{Section | ||
− | |sectionHeading=About | + | |sectionHeading=About the icons |
|Type=Structured | |Type=Structured | ||
− | |alignment= | + | |alignment=Horizontal |
|image=IconColors.png | |image=IconColors.png | ||
|gif=No | |gif=No | ||
− | | | + | |structuredtext=Click these links for a description of the icons: |
− | | | + | * {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Customer_journey_map|anchor=ChatActivityIcons|display text=Chat activity icons}} |
− | + | * {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Customer_journey_map|anchor=ContentActivityIcons|display text=Content activity icons}} | |
− | + | * {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Customer_journey_map|anchor=PurchaseIcons|display text=Purchase activity icons}} | |
− | + | * {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Customer_journey_map|anchor=FormIcons|display text=Form activity icons}} | |
− | + | * {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Customer_journey_map|anchor=JourneyIcons|display text=Journey icons}} | |
− | + | * {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Customer_journey_map|anchor=JourneyIcons|display text=MIscellaneous icons}} | |
− | + | |fullwidth=No | |
|Status=No | |Status=No | ||
}}{{Section | }}{{Section | ||
|sectionHeading=Chat activity icons | |sectionHeading=Chat activity icons | ||
|Type=Structured | |Type=Structured | ||
+ | |anchor=ChatActivityIcons | ||
|alignment=Vertical | |alignment=Vertical | ||
|image=ChatIconsSummary.png | |image=ChatIconsSummary.png | ||
Line 60: | Line 61: | ||
|sectionHeading=Content offer activity icons | |sectionHeading=Content offer activity icons | ||
|Type=Structured | |Type=Structured | ||
+ | |anchor=ContentActivityIcons | ||
|alignment=Vertical | |alignment=Vertical | ||
|image=ContentIconsSummary.png | |image=ContentIconsSummary.png | ||
Line 68: | Line 70: | ||
|sectionHeading=Purchase-related activity icons | |sectionHeading=Purchase-related activity icons | ||
|Type=Structured | |Type=Structured | ||
+ | |anchor=PurchaseIcons | ||
|alignment=Vertical | |alignment=Vertical | ||
|image=ProductIcons.png | |image=ProductIcons.png | ||
Line 76: | Line 79: | ||
|sectionHeading=Form-related icons | |sectionHeading=Form-related icons | ||
|Type=Structured | |Type=Structured | ||
+ | |anchor=FormIcons | ||
|alignment=Vertical | |alignment=Vertical | ||
|image=FormActionIcons.png | |image=FormActionIcons.png | ||
Line 84: | Line 88: | ||
|sectionHeading=Journey shaping icons | |sectionHeading=Journey shaping icons | ||
|Type=Structured | |Type=Structured | ||
+ | |anchor=JourneyIcons | ||
|alignment=Vertical | |alignment=Vertical | ||
|image=JourneyActivityIcons.png | |image=JourneyActivityIcons.png | ||
Line 92: | Line 97: | ||
|sectionHeading=Miscellaenous icons | |sectionHeading=Miscellaenous icons | ||
|Type=Structured | |Type=Structured | ||
+ | |anchor=MiscIcons | ||
|alignment=Horizontal | |alignment=Horizontal | ||
|image=MiscIcons.png | |image=MiscIcons.png |
Revision as of 17:51, October 24, 2019
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Contents
In Live Now, learn to use a graphical representation of a user's path through your website. This will give you the full context of a user's questions and can help you better understand their needs.
Prerequisites
- Configure the following permissions in PureCloud:
- Journey > Customer > View permission (to see information about existing customers)
- Journey > Event > View permission (to see events on the customer journey map)
- Journey > Visit > View permission (to see live tracking information about visitors who are currently on your website)
View a customer's journey
The visit journey map indicates:
- Which pages a customer saw and the sequence in which the customer saw them
- What types of engagement the customer had with an agent or with Genesys Predictive Engagement while on a page
- When the customer matched segments
To see URLs instead of page titles, click URL.
See point-in-time details
About the icons
Click these links for a description of the icons:
Chat activity icons
Content offer activity icons
Purchase-related activity icons
Form-related icons
Journey shaping icons
Miscellaenous icons
Comments or questions about this documentation? Contact us for support!