Difference between revisions of "ATC/Current/AdminGuide/Segment examples"
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|structuredtext=In the following example, an action map will be triggered if a visitor using Chrome version 56 goes to the '''Request Quote''' page, but then navigates away from it to the '''About''' page before completing the request. | |structuredtext=In the following example, an action map will be triggered if a visitor using Chrome version 56 goes to the '''Request Quote''' page, but then navigates away from it to the '''About''' page before completing the request. | ||
Revision as of 13:27, January 17, 2020
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Review examples of segments to get ideas for your own segments.
Segment based on how a user searches
You can add visitors to segments based on their search queries.
- Under Visitor journey, in the list, select Search query.
- In the operator list, select your operator.
- In the box, type the words or phrases that match the visitor to the segment. Separate items with commas.
Important
Due to frequent updates, the user interface in the accompanying video may appear different in your environment.Trigger based on user activity: abandoned form
In the following example, an action map will be triggered if a visitor using Chrome version 56 goes to the Request Quote page, but then navigates away from it to the About page before completing the request.
First define the visitor attributes:
Then define the journey details:
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