Difference between revisions of "ATC/Current/AdminGuide/Unknown users"
From Genesys Documentation
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* [https://help.mypurecloud.com/articles/altocloud-permissions-overview Configure the following permissions in PureCloud:] | * [https://help.mypurecloud.com/articles/altocloud-permissions-overview Configure the following permissions in PureCloud:] | ||
Revision as of 20:06, October 10, 2019
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Contents
In Live Now, learn how to recognize whenGenesys Predictive Engagementdoes not fully recognize a user.
Prerequisites
- Configure the following permissions in PureCloud:
- Journey > Customer > View permission (to see information about existing customers)
- Journey > Event > View permission (to see events on the customer journey map)
- Journey > Visit > View permission (to see live tracking information about visitors who are currently on your website)
Unknown users
If Genesys Predictive Engagement cannot identify a user, Genesys Predictive Engagement displays Unknown in the customer summary fields. If Genesys Predictive Engagement is later able to identify the user, the user's actual information appears.
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