Difference between revisions of "ATC/Current/AdminGuide/Segments assigned"
From Genesys Documentation
DannaShirley (talk | contribs) (Published) |
DannaShirley (talk | contribs) (Published) |
||
| Line 1: | Line 1: | ||
{{Article | {{Article | ||
|Standalone=No | |Standalone=No | ||
| − | |DisplayName=Segments assigned | + | |DisplayName=Segments assigned for admins |
|Platform=PureEngage, PureConnect, PureCloud | |Platform=PureEngage, PureConnect, PureCloud | ||
|TocName=Segments assigned | |TocName=Segments assigned | ||
Revision as of 18:45, October 10, 2019
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Contents
Segments identify groups of customers with shared characteristics or behaviors.
Prerequisites
- Configure the following permissions in PureCloud:
- Journey > Customer > View permission (to see information about existing customers)
- Journey > Event > View permission (to see events on the customer journey map)
- Journey > Visit > View permission (to see live tracking information about visitors who are currently on your website)
View assigned segments
A segment represents a group of customers that have something in common. For example, a segment might include all customers who use the same browser or are from the same geographic region.
Segments appear in the order in which Genesys Predictive Engagement assigns them to the customer.
For more information on defining segments, see Segments.Comments or questions about this documentation? Contact us for support!