Difference between revisions of "ATC/Current/AdminGuide/Outcomes"

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|sectionHeading=View your outcomes
 
|sectionHeading=View your outcomes
 
|Type=Structured
 
|Type=Structured
 +
|anchor=View
 
|alignment=Horizontal
 
|alignment=Horizontal
−
|image=2OutcomeViewPEPC.png
+
|image=OutcomesView.png
 
|gif=No
 
|gif=No
 
|structuredtext=# Click '''Admin'''.
 
|structuredtext=# Click '''Admin'''.
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|image=OutcomeCreatePEPC.png
 
|image=OutcomeCreatePEPC.png
 
|gif=No
 
|gif=No
−
|structuredtext=# Click '''Admin'''.
+
|structuredtext={{NoteFormat|To simplify the process of creating an outcome, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes#Duplicate|display text=duplicate an existing outcome.}}|2}}
 +
# Click '''Admin'''.
 
# Under '''Altocloud''', click '''Outcomes'''.
 
# Under '''Altocloud''', click '''Outcomes'''.
 
# Click '''Create Outcome'''.
 
# Click '''Create Outcome'''.
 
# Use a descriptive name.
 
# Use a descriptive name.
−
# Define at least one outcome {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=VisitorAttsJourney|display text=condition}}.<br />
+
# Define at least one outcome {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=VisitorAttsJourney|display text=condition}}.  
 
# Click '''Save and close'''.
 
# Click '''Save and close'''.
 
{{NoteFormat|You can specify as many visitor attributes and visitor journey conditions as you want. You must specify at least one.|1}}
 
{{NoteFormat|You can specify as many visitor attributes and visitor journey conditions as you want. You must specify at least one.|1}}
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|Status=No
 
|Status=No
 
}}{{Section
 
}}{{Section
−
|sectionHeading=Deactivate an outcome
+
|sectionHeading=Duplicate an outcome
 +
|Type=Structured
 +
|anchor=Duplicate
 +
|alignment=Horizontal
 +
|image=OutcomeDuplicate.png
 +
|gif=No
 +
|structuredtext=To simplify the process of creating a new outcome, duplicate an existing outcome.
 +
# Click '''Admin'''.
 +
# Under '''Altocloud''', click  '''Outcomes'''.
 +
# {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes#View|display text=Search for the outcome you want.}}
 +
# Under options, click '''Duplicate'''.
 +
# Update the outcome name.
 +
# Update {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=VisitorAttsJourney|display text=conditions}} as necessary.
 +
# Make any other changes. For more information, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes#CreateOutcome|display text=Create an outcome.}}
 +
# Click '''Save and close'''.
 +
|fullwidth=No
 +
|Status=No
 +
}}{{Section
 +
|sectionHeading=Edit an outcome
 +
|Type=Structured
 +
|anchor=Edit
 +
|alignment=Horizontal
 +
|image=OutcomeEdit.png
 +
|gif=No
 +
|structuredtext=# Click '''Admin'''.
 +
# Under '''Altocloud''', click  '''Outcomes'''.
 +
# {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes#View|display text=Search for the outcome you want.}}
 +
# Under options, click '''Edit'''.
 +
# Make any necessary changes. For more information, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes#CreateOutcome|display text=Create an outcome.}}
 +
# Click '''Save and close'''.
 +
|fullwidth=No
 +
|Status=No
 +
}}{{Section
 +
|sectionHeading=Active or inactivate an outcome
 
|Type=Structured
 
|Type=Structured
−
|anchor=OutcomeDelete
+
|anchor=Activate
 
|alignment=Horizontal
 
|alignment=Horizontal
 
|image=OutcomeDeactivatePEPC.png
 
|image=OutcomeDeactivatePEPC.png
 
|gif=No
 
|gif=No
−
|structuredtext=Deactivate an outcome when you no longer need it.
+
|structuredtext=When you create an outcome, it is automatically activated. This means it is ready to use on your site.[[File:ActiveToggle.png]]
 +
 
 +
To determine when an outcome becomes available, use the '''Active''' switch, which appears at the bottom of the page when you create or edit an outcome.
 +
 
 +
{{NoteFormat|To permanently remove the segment, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes#Delete|display text=delete it}} instead.|2}}
 +
|fullwidth=No
 +
|Status=No
 +
}}{{Section
 +
|sectionHeading=Delete an outcome
 +
|Type=Structured
 +
|anchor=Delete
 +
|alignment=Horizontal
 +
|image=OutcomeDelete.png
 +
|gif=No
 +
|structuredtext={{NoteFormat|Deletion is permanent. To temporarily suspend the outcome from being available, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes#Activate|display text=inactivate it}} instead.|2}}
 
# Click '''Admin'''.
 
# Click '''Admin'''.
−
# Under '''Altocloud''', click '''Outcomes'''.
+
# Under '''Altocloud''', click '''Outcomes'''.
−
# Click the name of the outcome you want to deactivate.  
+
# {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes#View|display text=Search for the outcome you want.}}
−
# Click the '''Active''' toggle so it is gray.
+
# Under options, click '''Delete'''.  
−
# Click '''Submit'''.
+
# Click '''Yes'''.
−
 
 
−
{{NoteFormat|Do not delete outcomes.}}
 
 
|fullwidth=No
 
|fullwidth=No
 
|Status=No
 
|Status=No
 
}}
 
}}
 
}}
 
}}

Revision as of 11:10, June 11, 2019

This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.

Outcomes correspond to business goals that you want to monitor and achieve.

Prerequisites

About outcomes

In order for Genesys Predictive Engagement to assist your customers in achieving your business goals, you must first define each business goal as anNo results in Genesys Predictive Engagement. Every night, Genesys Predictive Engagement analyzes the customer activity from that day. Based on this analysis, Genesys Predictive Engagement learns how to use your action maps to steer future customers towards your business outcomes.

Tip
  • The more outcomes you create, the better Genesys Predictive Engagement will be able to predict future outcome scores.
  • Outcomes can also represent negative behaviors: things that you want your customers not to do.

View your outcomes

  1. Click Admin.
  2. Under Altocloud, click Outcomes.
Tip
Search for an outcome by its name or description. Search is case-insensitive.

Create an outcome

Tip
To simplify the process of creating an outcome, duplicate an existing outcome.
  1. Click Admin.
  2. Under Altocloud, click Outcomes.
  3. Click Create Outcome.
  4. Use a descriptive name.
  5. Define at least one outcome condition.
  6. Click Save and close.
Important
You can specify as many visitor attributes and visitor journey conditions as you want. You must specify at least one.

Duplicate an outcome

To simplify the process of creating a new outcome, duplicate an existing outcome.

  1. Click Admin.
  2. Under Altocloud, click Outcomes.
  3. Search for the outcome you want.
  4. Under options, click Duplicate.
  5. Update the outcome name.
  6. Update conditions as necessary.
  7. Make any other changes. For more information, see Create an outcome.
  8. Click Save and close.

Edit an outcome

  1. Click Admin.
  2. Under Altocloud, click Outcomes.
  3. Search for the outcome you want.
  4. Under options, click Edit.
  5. Make any necessary changes. For more information, see Create an outcome.
  6. Click Save and close.

Active or inactivate an outcome

When you create an outcome, it is automatically activated. This means it is ready to use on your site.ActiveToggle.png

To determine when an outcome becomes available, use the Active switch, which appears at the bottom of the page when you create or edit an outcome.

Tip
To permanently remove the segment, delete it instead.

Delete an outcome

Tip
Deletion is permanent. To temporarily suspend the outcome from being available, inactivate it instead.
  1. Click Admin.
  2. Under Altocloud, click Outcomes.
  3. Search for the outcome you want.
  4. Under options, click Delete.
  5. Click Yes.
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